Difference between revisions of "Contact Us"

Latest revision as of 16:59, 22 January 2025

Additional ways to get help ...

General Technology Help for Students, Faculty, and Staff

Welcome! As of Fall 2024, our Student Help Desk and Technology Support for Faculty and Staff have unified as one "Tech Help" Desk.

The best way to connect with Tech Help is by submitting a support request so that your issue is directed to the proper department. We have two online options for doing so:

When the Computer Center is open (Monday-Friday 9am-6pm), we are also available in-person and by phone:

In-person help: Drop-in: visit us at the Academic Computing Center on the main floor of Evans Hall (Floor 2 of the Library Building)
In-person help: Appointment: If you have made arrangements to meet with staff, go to the Computer Center to check-in or ring the bell at Room 2604
Call the Tech Help Desk at (360) 867-6627
View our current hours of operation

Scientific Computing

In-person help: contact the CAL in person on the first floor of Lab II
Call us at (360) 867-6426

AV Classroom Support

Call (360) 867-6270
Microsoft Teams Chat at AVClassroomSupport

Electronic Media

In-person help is available at the MultiMedia Lab located on the first floor of Evans Hall.

Event and Audio/Video Recording Support

Submit a Production Request to Electronic Media for documentation, PA system support, and other media-related production needs.

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-<h3>Need More Help? </h3>
-<p>'''[[Students]]:'''</p>
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-<p>'''General technology help:''' go to the [http://www.evergreen.edu/computing/academiccomp/home.htm Computer Center] (360) 867-6227, or [http://rails.evergreen.edu/contact/?site=ac-computing-help&recipient=acadcomphelp&tt=true&subject=Email%20from%20the%20Academic%20Computing%20Home%20Page email us]. </p>
-<p>'''Scientific computing:''' contact the [http://scicomp.evergreen.edu/ Computer Applications Lab (CAL)].</p>
-<p>'''Electronic media work:''' help is available from the [http://www.evergreen.edu/media/mml/ MultiMedia Lab].</p> <br />
-<p>'''[[Faculty and Staff |Faculty & Staff]]:'''<br />
+<div class="container-fluid">
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+<div class="row">
-Contact the [http://www.evergreen.edu/support/ Client Services] help desk at 867-6627 or  [http://www.evergreen.edu/scripts/contact.php?sm=support&sub=Email%20from%20the%20Computing%20Help%20Site&title=Contact%20Client%20Services%20Support%20Center email us]
+<div class="col-md-8">
-</p><br />
+<div class="lead">
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+[[File:Phone3-green.svg|50px|left]]Additional ways to get help ...
-<p>See [[:Category:Getting Help|Getting Help]] for more info.</p><br />
+<br />
+</div>
+<hr />
+=== General Technology Help for Students, Faculty, and Staff ===
+===== Welcome! As of Fall 2024, our Student Help Desk and Technology Support for Faculty and Staff have unified as one "Tech Help" Desk. =====
+The best way to connect with Tech Help is by submitting a support request so that your issue is directed to the proper department. We have two online options for doing so:
+*[https://forms.office.com/r/N978eF6R9h Login is working]
+*[https://forms.office.com/r/THWprxEWrZ Login is '''not''' working]
+When the Computer Center is open (Monday-Friday 9am-6pm), we are also available in-person and by phone:
+*'''In-person help: Drop-in''': visit us at the  [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of Evans Hall (Floor 2 of the Library Building)
+*'''In-person help: Appointment''': If you have made arrangements to meet with staff, go to the Computer Center to check-in or ring the bell at Room 2604
+*'''Call''' the Tech Help Desk at [tel:360-867-6627 (360) 867-6627]
+*View our [https://www.evergreen.edu/academics/labs-studios/computer-labs/academic-computing-center current hours of operation]
+====Scientific Computing====
+*'''In-person help''': contact the [[CAL]] in person on the first floor of Lab II
+*'''Call''' us at [tel:360-867-6426 (360) 867-6426]
+==== AV Classroom Support ====
+*'''Call''' [tel:360-867-6270 (360) 867-6270]
+*'''Microsoft Teams Chat''' at [https://teams.microsoft.com/l/chat/0/0?users=bokelmaj@evergreen0.onmicrosoft.com,Graig.Muller@evergreen0.onmicrosoft.com&topicName=AVClassroomSupport AVClassroomSupport]
+====Electronic Media====
+*'''In-person help''' is available at the [http://www.evergreen.edu/electronicmedia/multimedialab MultiMedia Lab] located on the first floor of Evans Hall.
+==== Event and Audio/Video Recording Support ====
+*[https://www.evergreen.edu/electronicmedia/production-request-form '''Submit a Production Request'''] to Electronic Media for documentation, PA system support, and other media-related production needs.
+<!-- end col-md-8 -->
+</div>
+<div class="col-md-1"></div>
+<div class="col-md-3 sidebar">
+{{GetHelp}}
+<!-- end col-md-3-->
+</div>
+<!-- end row-->
+</div>
+<!-- end container-->
+</div>
+<!-- Generator=Template:TwoColumn -->
+__NOTOC__
+__NOEDITSECTION__
+{{#css:
+  #breadcrumbs2 {
+    display: none;
+  }
+}}
+__NOTOC__
+__NOEDITSECTION__
+[[Category:Computer_Center]]