Difference between revisions of "Faculty Technology Guide"

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Helpful information about IT tools and resources for Faculty, 2006-2007
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          <div class="lead">The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.
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==What's New in Curricular IT at Evergreen?==
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== Technology Support Center and Tech Help Desk ==
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* '''New Teaching and Learning Tools''' - contact your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaison] to get started or for more information
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From Evergreen accounts to Microsoft Office to email, the Technology Support Center (TSC) is your contact for technical support and equipment requests. The TSC can be reached
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**'''''[http://www.evergreen.edu/academiccomputing/blogs.htm Blogs]''''' - a personal journal that is frequently updated and intended for general public consumption. Blogs generally represent the personality of the author and allow others to post comments or critique.  
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* (Summer 2026) Monday through Friday 9:00 AM to 5:00 PM (in-person Monday through Thursday)
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**'''''[http://www2.evergreen.edu/tutorials/node/20 Drupal]''''' – a great tool for creating curricular web-pages and online web-sites where the emphasis is on community interaction.  Drupal is easy to use and allows you to focus on content rather than technology.
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* 360-867-6627 (if on campus, use extension 6627),
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**'''''[http://www2.evergreen.edu/wikis/itsi/index.php?title=Wikis Wikis]''''': Wikis are best when you’re focusing on group authoring of a piece of written work.  (e.g. books, papers, documentation). 
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* via support request submitted at [https://help.evergreen.edu help.evergreen.edu]
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**'''''[http://www2.evergreen.edu/tutorials/moodlefac Moodle]''''' - Evergreen’s LMS (learning management system) similar to “Blackboard” that supports structured course-work with tools like assignments, quizzes, peer assessment, etc. Moodle is easy to use and has many powerful features designed to augment the classroom experience.
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* or email at support@evergreen.edu.
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* '''Other New Service or Tools??'''
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**???
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==IT Teams and Services Directory==
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The partial list below provides a snapshot of common areas of support and links to associated online help.
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*[http://www.evergreen.edu/academiccomputing/ '''Academic Computing (AC) - Library 2600'''] - General instructional technology support to Evergreen's curriculum, faculty and students through hardware and software resources, consultation and management of the Computer Center.
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:*'''[[Email_Help | Email]]''' - How to connect on campus or off, and associated account issues
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*[http://scicomp.evergreen.edu/ '''Computer Applications Lab (CAL) - LabII 1st Floor'''] - The primary computing facility for TESC science students and programs - as well as a wide range of other computing resources. From data acquisition to maintenance of the campus weather station, the Scientific Computing group supports Evergreen science programs at both the undergraduate and graduate levels.  
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:*'''[[Login_Help | Evergreen Account]]''' - Need help logging in? Here are the basics.
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*[http://www.evergreen.edu/computercenter/ '''Computer Center - Library 2600'''] - Computing Classrooms for scheduled curricular use and general-access computer workstations for student use.
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:*'''[[MyEvergreen_Help | My.evergreen.edu]]''' - Your gateway into program budgets, enrollment information and much more.
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*[http://www.evergreen.edu/media/em/ '''Electronic Media (EM) - Library 1501'''] - Animation, Audio Studios, Event Production, Film Editing, Music Tech, Video Editing: Electronic Media (EM) provides technical media instruction, facility support for Animation, Audio Studios, Film Editing, Music Tech Labs, Video Editing plus production support for campus events. EM also supports A/V-equipped spaces across campus.
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:*'''If you are requesting a new or replacement work laptop''' - please fill out a [https://help.evergreen.edu support ticket]. (Faculty requesting a laptop are required to teach 8+ credits per quarter.)
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*[http://www.evergreen.edu/media/ml/ '''Media Loan - Library 2504'''] - Media Loan, Advanced Production Services, Audio Studio and Online Media Resources: Media Loan circulates audio/video and photographic equipment to Evergreen students, faculty and staff.
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:*'''Desktop and Laptop Help''' - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware.  
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*[http://photo.evergreen.edu/portal/home.htm '''Photoland - Library 1310'''] - Photo Production Services, the Digital Imaging Studio (DIS) and the Photo Center: Photo provides the Evergreen community with photo production services, instruction, supplies and support. Traditional and digital production facilities are available.  
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:*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone.
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*[http://www.evergreen.edu/media/sail/ '''Sound and Image Library (SAIL) - Library 2312'''] - Videos, DVD’s, 16mm Films, Audio Books, CD ROMs, Language Tapes/Books, Laser Disks & Slides, Listening and viewing areas include transfer capabilities that allow for basic format changes. SAIL staff can assist with locating materials or use of equipment. A film consultant is available to coordinate video/film rentals or purchases for academic programs.
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:*'''[[File_Space_Overview | Network file space]]''' - How to store and access your information on and off campus.
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*[http://www.evergreen.edu/support/ '''Faculty/Staff Help Desk - Library 1309'''] - provides a single point of contact for TESC faculty and staff to receive assistance in resolving computing and network questions and problems.
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== Academic Technologies ==
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Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students.
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Some solutions are listed in the [[Curricular Technology Guide for Faculty]] with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at [http://www.help.evergreen.edu/ help.evergreen.edu] and staff will connect with you as soon as possible.
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:*'''[[Curricular Support Overview]]''' - An overview of support provided by Academic Technologies.
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:*'''[[Curricular Technology Tools]]''' - Academic technology tools available to faculty for use in their teaching
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</div>
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</div>
  
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==Who to call for Technology Help?==
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[[Category:Training and Help]]
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{| border="1" cellpadding="2"
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[[Category:Faculty]]
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!width="150"|What
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!width="200"|Who
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!width="150"|When
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!width="200"|After Hours
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|Computer Hardware and Software Purchasing || [http://www.evergreen.edu/support/purchasing/home.htm Marshall Robinson, Buyer] @ ext. 5068, Ken Tabbutt, Academic Dean (for funding) || Normal Business Hours || NA
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|Portable AV Equipment Check-out and Use || [http://www.evergreen.edu/media/ml Media Loan] @ ext. 6253 || Mon-Thu 8:30am - 8pm, Fri 8:30am - 4pm, Sat 8:45am-12:45pm || same
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|GIS (Geographic Information Systems) || Rip Heminway @ ext. 6904  || Normal Business Hours  ||
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|Computer Science Technology || Isaac Overcast @ ext. 6226 || Normal Business Hours ||
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|Computer Hardware and Software Problems || [http://www.evergreen.edu/support TSS Help Desk] @ ext. 6627, Barbara Caswell,TSS Supervisor @ ext. 6983 || Normal Business Hours || Limited assistance may be available from Beth Stinson @ ext. 5064 (evenings and Saturdays)
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|Office Applications || [http://www.evergreen.edu/support TSS Help Desk] || Normal Business Hours  || Support for Evening and Weekend classes is available for Beth Stinson @ ext. 5064
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|Multi-Media Applications || [http://www.evergreen.edu/media/em/ Electronic Media Help Desk] @ ext. 6270, [http://www.evergreen.edu/media/mml/ Multimedia Lab aid desk] @ ext. 5455, or your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] || General Hours  M-Thurs 8:30am-7pm,  Fri 8:30am-6pm, Sat-Sun 12-6 based on Multimedia Lab Schedule || Support for Evening and Weekend classes is available for Beth Stinson @ ext. 5064
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|Web-based Teaching and Learning Tools || See your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] || Normal Business Hours || Support for Evening and Weekend classes is available for Beth Stinson @ ext. 5064  ||
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|Banner Student Record System || Fletcher Ward @ ext. 5184 || Normal Business Hours ||
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|Workshops for your Classes || *General Computing: contact your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] * Media/Multimedia: Stephanie Zorn @ ext. 6249 * Computer Science: Isaac Overcast @ ext. 6226 * Scientific Computing: Rip Heminway || Normal Business Hours || Support for Evening and Weekend classes is available from Beth Stinson @ ext. 5064
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|Help Learning New Software || *General Computing: contact your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] * Media/Multimedia: Stephanie Zorn @ ext. 6249 * Computer Science: Isaac Overcast @ ext. 6226 * Scientific Computing: Rip Heminway || Normal Business Hours || Support for Evening and Weekend classes is available from Beth Stinson @ ext. 5064
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|AV Classroom Use || Space Scheduling @ ext. 6314, technical help: Zena Vergara @ ext. 5517 or call the EM Help desk @ ext. 6270 || M-Thurs 8:30am-7pm, Fri 8:30am-6pm || Aaron Kruse (ext 6842)Mon-Fri until 7pm, Zena Vergara Sat 8-5 (ext. 5517)
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Latest revision as of 11:26, 8 July 2026

The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.

Technology Support Center and Tech Help Desk

From Evergreen accounts to Microsoft Office to email, the Technology Support Center (TSC) is your contact for technical support and equipment requests. The TSC can be reached

  • (Summer 2026) Monday through Friday 9:00 AM to 5:00 PM (in-person Monday through Thursday)
  • 360-867-6627 (if on campus, use extension 6627),
  • via support request submitted at help.evergreen.edu
  • or email at support@evergreen.edu.


The partial list below provides a snapshot of common areas of support and links to associated online help.

  • Email - How to connect on campus or off, and associated account issues
  • Evergreen Account - Need help logging in? Here are the basics.
  • My.evergreen.edu - Your gateway into program budgets, enrollment information and much more.
  • If you are requesting a new or replacement work laptop - please fill out a support ticket. (Faculty requesting a laptop are required to teach 8+ credits per quarter.)
  • Desktop and Laptop Help - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware.
  • Telephones - Same as above, the help desk is the place to call if you have questions or problems with your office phone.
  • Network file space - How to store and access your information on and off campus.

Academic Technologies

Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students. Some solutions are listed in the Curricular Technology Guide for Faculty with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at help.evergreen.edu and staff will connect with you as soon as possible.

Retrieved from "http://helpwiki.evergreen.edu/wiki/index.php?title=Faculty_Technology_Guide&oldid=48542"

The Evergreen State College