Difference between revisions of "Faculty Technology Guide"
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| − | + | == Technology Support Center and Tech Help Desk == | |
| − | From | + | From Evergreen accounts to Microsoft Office to email, the Technology Support Center (TSC) is your contact for technical support and equipment requests. The TSC can be reached |
| + | * (Summer 2026) Monday through Friday 9:00 AM to 5:00 PM (in-person Monday through Thursday) | ||
| + | * 360-867-6627 (if on campus, use extension 6627), | ||
| + | * via support request submitted at [https://help.evergreen.edu help.evergreen.edu] | ||
| + | * or email at support@evergreen.edu. | ||
| + | |||
| + | |||
| + | The partial list below provides a snapshot of common areas of support and links to associated online help. | ||
:*'''[[Email_Help | Email]]''' - How to connect on campus or off, and associated account issues | :*'''[[Email_Help | Email]]''' - How to connect on campus or off, and associated account issues | ||
:*'''[[Login_Help | Evergreen Account]]''' - Need help logging in? Here are the basics. | :*'''[[Login_Help | Evergreen Account]]''' - Need help logging in? Here are the basics. | ||
:*'''[[MyEvergreen_Help | My.evergreen.edu]]''' - Your gateway into program budgets, enrollment information and much more. | :*'''[[MyEvergreen_Help | My.evergreen.edu]]''' - Your gateway into program budgets, enrollment information and much more. | ||
| − | :*'''[ | + | :*'''If you are requesting a new or replacement work laptop''' - please fill out a [https://help.evergreen.edu support ticket]. (Faculty requesting a laptop are required to teach 8+ credits per quarter.) |
:*'''Desktop and Laptop Help''' - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware. | :*'''Desktop and Laptop Help''' - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware. | ||
:*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone. | :*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone. | ||
| − | :*'''[[File_Space_Overview | Network file space]] - How to store and access your information on and off campus. | + | :*'''[[File_Space_Overview | Network file space]]''' - How to store and access your information on and off campus. |
| − | + | == Academic Technologies == | |
Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students. | Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students. | ||
Some solutions are listed in the [[Curricular Technology Guide for Faculty]] with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at [http://www.help.evergreen.edu/ help.evergreen.edu] and staff will connect with you as soon as possible. | Some solutions are listed in the [[Curricular Technology Guide for Faculty]] with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at [http://www.help.evergreen.edu/ help.evergreen.edu] and staff will connect with you as soon as possible. | ||
Latest revision as of 11:26, 8 July 2026
The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.
Technology Support Center and Tech Help Desk
From Evergreen accounts to Microsoft Office to email, the Technology Support Center (TSC) is your contact for technical support and equipment requests. The TSC can be reached
- (Summer 2026) Monday through Friday 9:00 AM to 5:00 PM (in-person Monday through Thursday)
- 360-867-6627 (if on campus, use extension 6627),
- via support request submitted at help.evergreen.edu
- or email at support@evergreen.edu.
The partial list below provides a snapshot of common areas of support and links to associated online help.
- Email - How to connect on campus or off, and associated account issues
- Evergreen Account - Need help logging in? Here are the basics.
- My.evergreen.edu - Your gateway into program budgets, enrollment information and much more.
- If you are requesting a new or replacement work laptop - please fill out a support ticket. (Faculty requesting a laptop are required to teach 8+ credits per quarter.)
- Desktop and Laptop Help - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware.
- Telephones - Same as above, the help desk is the place to call if you have questions or problems with your office phone.
- Network file space - How to store and access your information on and off campus.
Academic Technologies
Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students. Some solutions are listed in the Curricular Technology Guide for Faculty with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at help.evergreen.edu and staff will connect with you as soon as possible.
- Curricular Support Overview - An overview of support provided by Academic Technologies.
- Curricular Technology Tools - Academic technology tools available to faculty for use in their teaching
