Difference between revisions of "Faculty Technology Guide"

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Helpful information about IT tools and resources for Faculty, 2006-2007
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          <div class="lead">The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.
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==What's New in Curricular IT?==
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====Technology Support Center====
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* '''New Teaching and Learning Tools''' - contact your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaison] to get started or for more information
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From telephones to Microsoft Office to email, the Technology Support Center is your contact for all desktop support and technical support.  They can be reached M-F 8:00am-5:00pm at X6627 or via email at support@evergreen.edu.  The partial list below provides a snapshot of common areas of support and links to associated online help.
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**'''''[http://www.evergreen.edu/academiccomputing/blogs.htm Blogs]''''' - a personal journal that is frequently updated and intended for general public consumption. Blogs generally represent the personality of the author and allow others to post comments or critique.  
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:*'''[[Email_Help | Email]]''' - How to connect on campus or off, and associated account issues
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**'''''[http://www2.evergreen.edu/tutorials/node/20 Drupal]''''' – a great tool for creating curricular web-pages and online web-sites where the emphasis is on community interaction. Drupal is easy to use and allows you to focus on content rather than technology.
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:*'''[[Login_Help | Evergreen Account]]''' - Need help logging in? Here are the basics.
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**'''''Wikis''''': Wikis are best when you’re focusing on group authoring of a piece of written work.  (e.g. books, papers, documentation).
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:*'''[[MyEvergreen_Help | My.evergreen.edu]]''' - Your gateway into program budgets, enrollment information and much more.
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**'''''[http://www2.evergreen.edu/tutorials/moodlefac Moodle]''''' - Evergreen’s LMS (learning management system) similar to “Blackboard” that supports structured course-work with tools like assignments, quizzes, peer assessment, etc.  Moodle is easy to use and has many powerful features designed to augment the classroom experience.
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:*'''[http://blogs.evergreen.edu/computerrequests/ Office Computer Requests]''' - Need a new computer for your office? This link takes you to the Dean's area form where you can request hardware and software.
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* '''Other New Service or Tools??'''
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:*'''Desktop and Laptop Help''' - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing/ troubleshooting software and/or hardware.  
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**???
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:*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone
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:*'''[[File_Space_Overview | Network file space]] - How to store and access your information on and off campus.'''
  
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==How to Report Problems and Service Outages==
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====Academic Technologies====
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*AV Classroom Problems
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Focused on students, the Academic Technologies support desk is your contact for technology in support of your class and can help you find or develop the technology solution that best matches your curricular needs.
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*Desktop Computer Problems
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Some of these are listed in the [[Curricular Technology Guide for Faculty]] with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at [http://www.help.evergreen.edu/ help.evergreen.edu].
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*On-line Teaching and Learning Tool problems
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:*'''[[Curricular Support Overview]]''' - An overview of support provided by Academic Technologies.
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*Any other problems? contact Rob Rensel, interim Manager of Academic Computing @ ext. 6050
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:*'''[[Curricular Technology Tools]]''' - Academic technology tools available to faculty for use in their teaching
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[[Category:Training and Help]]
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==Who to call for Technology Help?==
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{| border="1" cellpadding="2"
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!width="150"|What
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!width="200"|Who
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!width="150"|When
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!width="200"|After Hours
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|Computer Hardware and Software Purchasing || [http://www.evergreen.edu/support/purchasing/home.htm Marshall Robinson, Buyer] @ ext. 5068, Ken Tabbutt, Academic Dean (for funding) || Normal Business Hours || NA
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|Portable AV Equipment Check-out and Use || [http://www.evergreen.edu/media/ml Media Loan] @ ext. 6253 || Mon-Thu 8:30 - 7, Fri 8:30 - 8, Sat ??? || same
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|GIS (geographic infromation systems) ||  ||    ||
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|Computer Science Technology || Isaac Overcast @ ext. 6226 || Normal Business Hours ||
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|Computer Hardware and Software Problems || [http://www.evergreen.edu/support TSS Help Desk] @ ext. 6627, Barbara Caswell,TSS Supervisor @ ext. 6983 || Normal Business Hours || Limited assistance may be available from Beth Stinson @ ext. 5064 (evenings and Saturdays)
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|Office Applications || [http://www.evergreen.edu/support TSS Help Desk] || Normal Business Hours  || Support for Evening and Weekend classes is available for Beth Stinson @ ext. 5064
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|Multi-Media Applications || [http://www.evergreen.edu/media/em/ Electronic Media Help Desk] @ ext. 6270 or your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] ||  Normal Business Hours || Support for Evening and Weekend classes is available for Beth Stinson @ ext. 5064
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|Web-based Teaching and Learning Tools || See your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] || Normal Business Hours || Support for Evening and Weekend classes is available for Beth Stinson @ ext. 5064  ||
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|Banner Student Record System || Fletcher Ward @ ext. 5184 || Normal Business Hours ||
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|Workshops for your Classes || *General Computing: contact your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] * Media/Multimedia: Stephanie Zorn @ ext. 6249 * Computer Science: Isaac Overcast @ ext. 6226 * Scientific Computing: Rip Heminway || Normal Business Hours || Support for Evening and Weekend classes is available from Beth Stinson @ ext. 5064
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|Help Learning New Software || *General Computing: contact your [http://www.evergreen.edu/academiccomputing/liaisons.htm Academic Computing Liaisons] * Media/Multimedia: Stephanie Zorn @ ext. 6249 * Computer Science: Isaac Overcast @ ext. 6226 * Scientific Computing: Rip Heminway || Normal Business Hours || Support for Evening and Weekend classes is available from Beth Stinson @ ext. 5064
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|AV Classroom Use || See [[AV_Classrooms | AV Classrooms]] || Normal Business Hours || Aaron Kruse (ext 6842)Mon-Fri until 7pm, Sena Vergara Sat 8-5 (ext. 5517)
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|Service Outages (e.g. web-based appliation problems, network failure, etc.( || [http://www.evergreen.edu/support TSS Help Desk] || Normal Business Hours || Leave a message at the TSS Help Desk or contact Beth Stinson @ ext. 5064
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Latest revision as of 15:43, 13 December 2018

The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.

Technology Support Center

From telephones to Microsoft Office to email, the Technology Support Center is your contact for all desktop support and technical support. They can be reached M-F 8:00am-5:00pm at X6627 or via email at support@evergreen.edu. The partial list below provides a snapshot of common areas of support and links to associated online help.

  • Email - How to connect on campus or off, and associated account issues
  • Evergreen Account - Need help logging in? Here are the basics.
  • My.evergreen.edu - Your gateway into program budgets, enrollment information and much more.
  • Office Computer Requests - Need a new computer for your office? This link takes you to the Dean's area form where you can request hardware and software.
  • Desktop and Laptop Help - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing/ troubleshooting software and/or hardware.
  • Telephones - Same as above, the help desk is the place to call if you have questions or problems with your office phone
  • Network file space - How to store and access your information on and off campus.

Academic Technologies

Focused on students, the Academic Technologies support desk is your contact for technology in support of your class and can help you find or develop the technology solution that best matches your curricular needs. Some of these are listed in the Curricular Technology Guide for Faculty with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at help.evergreen.edu.

Retrieved from "http://helpwiki.evergreen.edu/wiki/index.php?title=Faculty_Technology_Guide&oldid=38213"

The Evergreen State College