Difference between revisions of "TAS Service Level Agreement"
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| − | The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. | + | The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. |
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The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]]. | The Help Desk provides different [[Levels of Support]] for different tools and technologies. These are defined as [[Full]], [[Limited]] and [[Best Effort]]. | ||
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====Software and Applications==== | ====Software and Applications==== | ||
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*[[Evaluation_Help|Evaluation Help]] | *[[Evaluation_Help|Evaluation Help]] | ||
*[[Canvas_Guide|Canvas Guide]] | *[[Canvas_Guide|Canvas Guide]] | ||
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*[[MyEvergreen_Help|My.evergreen.edu]] | *[[MyEvergreen_Help|My.evergreen.edu]] | ||
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[[Category:Training and Help]] | [[Category:Training and Help]] | ||
Latest revision as of 13:02, 15 November 2018
The Faculty & Staff Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.
The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Limited and Best Effort.
Operating Systems and Devices
- Windows Operating Systems Windows XP, Windows7, Windows8 and Windows10
- Mac Operating Systems Mac OSX 10.7- 10.10.2
- Mobile Devices iPads, iPhones, Android
- Other Devices and Operating Systems Chromebooks, Surface Tablets,
Software and Applications
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