Difference between revisions of "Banner"
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=== How to get Banner Support? === | === How to get Banner Support? === | ||
| − | Banner is supported by the Technology Support Center (TSC) and all staff have basic knowledge of navigation and structure. More specific domain knowledge should be directed to the areas that support the various Banner modules such as Finance, HR, Registration. If you have questions, the TSC can help guide you to the right place. At the end of the day, if you have a Banner problem or question you can always submit a [https://help.evergreen.edu/ support ticket] and someone will get back to you right away. | + | Banner is supported by the Technology Support Center (TSC) and all staff have basic knowledge of navigation and structure. If a technical question cannot be solved at the TSC then they will escalate the issue to staff who have a deeper expertise depending on the issue. More specific domain knowledge or module knowledge should be directed to the power users in the areas that support the various Banner modules such as Finance, HR, Registration. If you have questions, staff in the TSC can help guide you to the right place. At the end of the day, if you have a Banner problem or question you can always submit a [https://help.evergreen.edu/ support ticket] and someone will get back to you right away. |
=== How do I get Banner Training? === | === How do I get Banner Training? === | ||
Revision as of 16:53, 6 March 2019
Banner Overview
Banner by Ellucian is the centralized Enterprise Resource Planning (ERP) and Student Information System for the college. Administrative offices around the college leverage this centralized database to manage everything from registration to financial aid to accounts receivable and more.
Who has Banner Access
Banner access is governed through the Data Guardians and their delegates as identified as part of the college's IT Security Plan. These are the data owners and the offices that approve access to all other areas on campus who request a Banner account and access to specific forms/data. All staff who need access will need to have a Banner account created and access requested through the account request form and this should be requested by their supervisor.
Student staff who need Banner access should also have their supervisor submit a request for a student staff account account request form and a new student staff login will be created which is how student staff access Banner.
How to get Banner Support?
Banner is supported by the Technology Support Center (TSC) and all staff have basic knowledge of navigation and structure. If a technical question cannot be solved at the TSC then they will escalate the issue to staff who have a deeper expertise depending on the issue. More specific domain knowledge or module knowledge should be directed to the power users in the areas that support the various Banner modules such as Finance, HR, Registration. If you have questions, staff in the TSC can help guide you to the right place. At the end of the day, if you have a Banner problem or question you can always submit a support ticket and someone will get back to you right away.
How do I get Banner Training?
There are loads of free resources out there to get started such as this quick intro video, but your supervisor should be able to line you up with getting the appropriate training you need to get up and running.
