Difference between revisions of "Report a Problem in a Media Lab"

Revision as of 13:46, 27 September 2021

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Open a Support Request

Open the support request page for Media Services. The page should open in a separate tab

Fill out the request using the steps below

1. Title: enter the name of the lab or computer and a brief description of the problem.

1. Category: leave at Unassigned
2. Assigned to: leave at Unassigned
3. Summary: enter a more detailed description of the problem.
4. All of the other fields can be ignored.
5. Click Save

Examples

Example 1

• Title: MML-Wendy. Audacity Crashes
• Category: leave at Unassigned
• Assigned to: leave at Unassigned
• Summary: Every time I import an mp3 file into Audacity it crashes.

Example 2

• Title: MTL 346. No audio in the left near field
• Category: leave at Unassigned
• Assigned to: leave at Unassigned
• Summary: When I pan a channel to the left there in no sound from the left near field.