Difference between revisions of "Report a Problem in a Media Lab"
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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services. | If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services. | ||
==== Open a Support Request ==== | ==== Open a Support Request ==== | ||
| − | Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services. The page should open in a separate tab | + | * Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services. |
| + | * The page should open in a separate tab | ||
==== Fill out the request using the steps below ==== | ==== Fill out the request using the steps below ==== | ||
Revision as of 13:47, 27 September 2021
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
Open a Support Request
- Open the support request page for Media Services.
- The page should open in a separate tab
Fill out the request using the steps below
- Title: enter the name of the lab or computer and a brief description of the problem.
- Category: leave at Unassigned
- Assigned to: leave at Unassigned
- Summary: enter a more detailed description of the problem.
- All of the other fields can be ignored.
- Click Save
Examples
Example 1
- Title: MML-Wendy. Audacity Crashes
- Category: leave at Unassigned
- Assigned to: leave at Unassigned
- Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
- Title: MTL 346. No audio in the left near field
- Category: leave at Unassigned
- Assigned to: leave at Unassigned
- Summary: When I pan a channel to the left there in no sound from the left near field.
