Difference between revisions of "Report a Problem in a Media Lab"
From Help Wiki
(→Open a Support Request) (Tag: VisualEditor) |
(→Fill out the request using the steps below) (Tag: VisualEditor) |
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#'''Title:''' enter the name of the lab or computer and a brief description of the problem. | #'''Title:''' enter the name of the lab or computer and a brief description of the problem. | ||
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# '''Summary''': enter a more detailed description of the problem. | # '''Summary''': enter a more detailed description of the problem. | ||
| − | # | + | # '''Customer''': Should list your name. |
| + | # You can upload an attachment or screenshot if needed. | ||
| + | ## For example a screen shot of an error message from an application. | ||
# Click '''Save''' | # Click '''Save''' | ||
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===== Example 1 ===== | ===== Example 1 ===== | ||
* '''Title:''' MML-Wendy. Audacity Crashes | * '''Title:''' MML-Wendy. Audacity Crashes | ||
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* '''Summary''': Every time I import an mp3 file into Audacity it crashes. | * '''Summary''': Every time I import an mp3 file into Audacity it crashes. | ||
===== Example 2 ===== | ===== Example 2 ===== | ||
* '''Title:''' MTL 346. No audio in the left near field | * '''Title:''' MTL 346. No audio in the left near field | ||
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* '''Summary''': When I pan a channel to the left there in no sound from the left near field. | * '''Summary''': When I pan a channel to the left there in no sound from the left near field. | ||
Revision as of 08:39, 11 October 2021
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
Open a Support Request
- Open the support request page for Media Services.
- The page should open in a separate tab
Fill out the request using the steps below
- Title: enter the name of the lab or computer and a brief description of the problem.
- Summary: enter a more detailed description of the problem.
- Customer: Should list your name.
- You can upload an attachment or screenshot if needed.
- For example a screen shot of an error message from an application.
- Click Save
Examples
Example 1
- Title: MML-Wendy. Audacity Crashes
- Summary: Every time I import an mp3 file into Audacity it crashes.
Example 2
- Title: MTL 346. No audio in the left near field
- Summary: When I pan a channel to the left there in no sound from the left near field.
