TAS Service Level Agreement
From Help Wiki
The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support. If you are faculty or staff and are have any questions, please contact the Client Services help desk at 867-6627 or send us an email message.
The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Partial and Best Effort.
Operating Systems and Devices
- Windows Operating Systems Windows XP, Windows7 and Windows8
- Mac Operating Systems Mac OSX 10.7- 10.9
- Mobile Devices iPads, iPhones, Android
- Other Devices and Operating Systems Chromebooks, Surface Tablets,
