TAS Service Level Agreement

The Help Desk strives to provide the best technical support possible for Evergreen faculty and staff. A broad Service Level Agreement (SLA) helps to define what technologies are supported by the Help Desk and the level of support.

The Help Desk provides different Levels of Support for different tools and technologies. These are defined as Full, Limited and Best Effort.

Operating Systems and Devices

• Windows Operating Systems Windows XP, Windows7, Windows8 and Windows10
• Mac Operating Systems Mac OSX 10.7- 10.10.2
• Mobile Devices iPads, iPhones, Android
• Other Devices and Operating Systems Chromebooks, Surface Tablets,

Software and Applications

► Supported Software

Hardware

► Computer Support

► Peripheral Support

Misc. Support

• Faculty Emeritus