View source for Report a Problem in a Media Lab

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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

==== Open a Support Request ====
* Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.  
* The page should open in a separate tab

==== Fill out the request using the steps below ====

#'''Title:''' enter the name of the lab or computer and a brief description of the problem. 
# '''Summary''': enter a more detailed description of the problem.  
# '''Customer''': Should list your name.
# You can upload an attachment or screenshot if needed.
#* For example, a screen shot of an error message from an application. 
# Click '''Save'''
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==== Examples ====

===== Example 1 =====
* '''Title:''' MML-Wendy. Audacity Crashes
* '''Summary''': Every time I import an mp3 file into Audacity it crashes.    

===== Example 2 =====
* '''Title:''' MTL 346.  No audio in the left near field
* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
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[[File:Report-a-problem.png|alt=Media Services Support Request|thumb|500x500px|none]]

[[Category:Multimedia Lab]]
[[Category:Animation Labs]]
[[Category:Audio Studios]]
[[Category:Music Technology Labs]]