Difference between revisions of "User:Greenea/Teams Phone Quick Start"
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| − | ''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.}} | + | '''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.}} |
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===Need Technical Support?=== | ===Need Technical Support?=== | ||
Revision as of 18:01, 14 April 2026
Audience: Faculty, Staff, and Student Employees
New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.
Getting Started
Before you dive into the features, ensure your hardware is ready.
- Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
- The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.
Get Familiar
Watch this quick Overview of Teams calls video (1:53).
Core Calling Features
| I want to... | Quick Tip | Microsoft Guide | Video Tutorial |
|---|---|---|---|
| Make a Call | Use the Calls tab or type a name in the search bar. | First things to know | video (1:31) |
| Answer a Call | Look for the pop-up notification in the corner of your screen. | Accept or decline calls | |
| Transfer a Call | Select ... (More Actions) then Transfer. | How to transfer | video (1:45) |
| Add Someone New | Select People > Participants > Select the contact to add | Add someone new and create a group call | |
| Place a Call on Hold | Select Hold at the top of your call window | Place a call on hold | |
| Check Voicemail | Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox. | Check your voicemail | video (1:53) |
| Manage Call Settings | Select Settings and more > Settings > Calls | Manage call settings |
Campus-Specific Configuration
Note: Some advanced features like Call Queues or Auto Attendants are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.
More Advanced Features
| I want to... | Microsoft Guide |
|---|---|
| Assign a Delegate | High-traffic offices can Assign a delegate to handle calls for a supervisor. |
| Setup Call Forwarding | Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries. |
| Work in a Call Queue | View, respond to, and change availability on support calls in a Teams Call Queue |
Need Technical Support?
If you are experiencing dropped calls or audio issues, please try these steps:
- Check your internet connection (Wi-Fi vs. Ethernet).
- Verify your Call Settings.
- Still need help? Submit a technology support request or Request help as a guest.
Teams Phone Help
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Get Help
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