Difference between revisions of "User:Greenea/Teams Phone Quick Start"

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[[File:Teams-logo.png|75px|left]]Teams Phone Quick Start.
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[[File:Teams-logo.png|75px|left]]''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
 
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'''Audience:''' Faculty, Staff, and Student Employees <br />
 
'''Audience:''' Faculty, Staff, and Student Employees <br />
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''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
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===Getting Started===
 
===Getting Started===
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Next: '''Get Familiar:''' Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video] (1:53).
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===Get Familiar===
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Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video] (1:53).
  
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===Core Calling Features===
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====Core Calling Features====
 
{{TeamsPhoneCoreCallingTable}}
 
{{TeamsPhoneCoreCallingTable}}
  
  
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===Campus-Specific Configuration===
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=== More Advanced Features===
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<blockquote>'''Note:''' Some advanced features like Call Queues or Auto Attendants are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.</blockquote>
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{{Infobox|content=
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'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
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{{TeamsPhoneAdvTable}}
  
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* '''Delegates:''' High-traffic offices can Assign a delegate to handle calls for a supervisor.
 
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* '''Forwarding:''' Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
 
  
 
===Need Technical Support?===
 
===Need Technical Support?===
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#Check your internet connection (Wi-Fi vs. Ethernet).
 
#Check your internet connection (Wi-Fi vs. Ethernet).
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#Verify your Call Settings.
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#Verify your [https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-427f-bcf2-a361916c0fc9 Call Settings].
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# '''Still need help?''' Submit a technology support request or Request help as a guest.
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# '''Still need help?''' [https://forms.office.com/r/N978eF6R9h Submit a technology support request] or [https://forms.office.com/Pages/ResponsePage.aspx?id=98-tIm_ApkmPIFBxHEDdqvyt26IFDmlIvh4AArZzaX1UMkZBUDlPRFIwUVJBNFJLMTJSN01YTFg1TiQlQCN0PWcu Request help as a guest].
  
  

Latest revision as of 18:29, 14 April 2026


Teams-logo.png
New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.



Audience: Faculty, Staff, and Student Employees


Getting Started

Before you dive into the features, ensure your hardware is ready.

  • Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
  • The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.


Get Familiar

Watch this quick Overview of Teams calls video (1:53).

Core Calling Features

I want to... Quick Tip Microsoft Guide Video Tutorial
Make a Call Use the Calls tab or type a name in the search bar. First things to know video (1:31)
Answer a Call Look for the pop-up notification in the corner of your screen. Accept or decline calls
Transfer a Call Select ... (More Actions) then Transfer. How to transfer video (1:45)
Add Someone New Select People > Participants > Select the contact to add Add someone new and create a group call
Place a Call on Hold Select Hold at the top of your call window Place a call on hold
Check Voicemail Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox. Check your voicemail video (1:53)
Manage Call Settings Select Settings and more > Settings > Calls Manage call settings


More Advanced Features

Note: Some advanced features like Call Queues or Auto Attendants are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.
I want to... Microsoft Guide
Assign a Delegate High-traffic offices can Assign a delegate to handle calls for a supervisor.
Setup Call Forwarding Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
Work in a Call Queue View, respond to, and change availability on support calls in a Teams Call Queue


Need Technical Support?

If you are experiencing dropped calls or audio issues, please try these steps:

  1. Check your internet connection (Wi-Fi vs. Ethernet).
  2. Verify your Call Settings.
  3. Still need help? Submit a technology support request or Request help as a guest.


Teams-logo.png

Teams Phone Help

Microsoft 365 Copilot.png

Microsoft 365 Help

Get Help

Support-green.svg

Submit a technology support request

No account or having problems logging in?
Request help as a guest


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