Difference between revisions of "User:Greenea/Teams Phone Quick Start"
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| − | [[File:Teams-logo.png|75px|left]]Teams Phone | + | [[File:Teams-logo.png|75px|left]]''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system. |
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'''Audience:''' Faculty, Staff, and Student Employees <br /> | '''Audience:''' Faculty, Staff, and Student Employees <br /> | ||
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===Getting Started=== | ===Getting Started=== | ||
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'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}} | '''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}} | ||
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{{TeamsPhoneAdvTable}} | {{TeamsPhoneAdvTable}} | ||
Latest revision as of 18:29, 14 April 2026
Audience: Faculty, Staff, and Student Employees
Getting Started
Before you dive into the features, ensure your hardware is ready.
- Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
- The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.
Get Familiar
Watch this quick Overview of Teams calls video (1:53).
Core Calling Features
| I want to... | Quick Tip | Microsoft Guide | Video Tutorial |
|---|---|---|---|
| Make a Call | Use the Calls tab or type a name in the search bar. | First things to know | video (1:31) |
| Answer a Call | Look for the pop-up notification in the corner of your screen. | Accept or decline calls | |
| Transfer a Call | Select ... (More Actions) then Transfer. | How to transfer | video (1:45) |
| Add Someone New | Select People > Participants > Select the contact to add | Add someone new and create a group call | |
| Place a Call on Hold | Select Hold at the top of your call window | Place a call on hold | |
| Check Voicemail | Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox. | Check your voicemail | video (1:53) |
| Manage Call Settings | Select Settings and more > Settings > Calls | Manage call settings |
More Advanced Features
Note: Some advanced features like Call Queues or Auto Attendants are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.
| I want to... | Microsoft Guide |
|---|---|
| Assign a Delegate | High-traffic offices can Assign a delegate to handle calls for a supervisor. |
| Setup Call Forwarding | Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries. |
| Work in a Call Queue | View, respond to, and change availability on support calls in a Teams Call Queue |
Need Technical Support?
If you are experiencing dropped calls or audio issues, please try these steps:
- Check your internet connection (Wi-Fi vs. Ethernet).
- Verify your Call Settings.
- Still need help? Submit a technology support request or Request help as a guest.
Teams Phone Help
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