Difference between revisions of "Faculty Technology Guide"

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'''There are many computing and technology resources available at Evergreen. Although there are many areas of technology support and expertise, Client Services and [http://www.evergreen.edu/computing/academiccomp/home.htm Academic Computing] are your gateways to getting you started. '''
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          <div class="lead">The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.
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====Client Services Help Desk====
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== Technology Support Center and Tech Help Desk ==
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From telephones to Microsoft Office to email, the Client Services Help Desk is your contact for all desktop support and technical support.  They can be reached M-F 8:00am-5:00pm at X6627 or via email at support@evergreen.edu.  The partial list below provides a snapshot of the most common support questions
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From Evergreen accounts to Microsoft Office to email, the Technology Support Center (TSC) is your contact for technical support and equipment requests.  The TSC can be reached
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:*'''Email''' - How to connect on campus or off, and associated account issues
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* (Summer 2026) Monday through Friday 9:00 AM to 5:00 PM (in-person Monday through Thursday)
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:*'''Evergreen Account''' - Need help logging in?
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* 360-867-6627 (if on campus, use extension 6627),
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:*'''My.evergreen.edu'''
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* via support request submitted at [https://help.evergreen.edu help.evergreen.edu]
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:*'''Desktop and Laptop Help''' -
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* or email at support@evergreen.edu.
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:*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone
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===='''Academic Computing'''====
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Academic Computing is your contact for technology in support of your class.  Every faculty has a [http://www.evergreen.edu/computing/academiccomp/liaisons.htm liaison] from Academic Computing who can help you find or develop the technology solution that best matches your curricular needs. Some of these are listed below, but if you have any questions that you can't find answers to, contact your liaison.
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:*'''[[:Category:Moodle_for_Faculty | Moodle]]''' - Evergreen's Learning Management System
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:*'''[[:Computer_Labs_and_Classrooms | Computer labs and classrooms]]'''
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:*'''[[:Category:Curricular_Technologies | Other Curricular Technologies]]''' - From Blogs to Wikis, there are many other resources available for your teaching.
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[[Category:Getting Help]]
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The partial list below provides a snapshot of common areas of support and links to associated online help.
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:*'''[[Email_Help | Email]]''' - How to connect on campus or off, and associated account issues
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:*'''[[Login_Help | Evergreen Account]]''' - Need help logging in? Here are the basics.
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:*'''[[MyEvergreen_Help | My.evergreen.edu]]''' - Your gateway into program budgets, enrollment information and much more.
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:*'''If you are requesting a new or replacement work laptop''' - please fill out a [https://help.evergreen.edu support ticket]. (Faculty requesting a laptop are required to teach 8+ credits per quarter.)
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:*'''Desktop and Laptop Help''' - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware.
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:*'''Telephones''' - Same as above, the help desk is the place to call if you have questions or problems with your office phone.
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:*'''[[File_Space_Overview | Network file space]]''' - How to store and access your information on and off campus.
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== Academic Technologies ==
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Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students.
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Some solutions are listed in the [[Curricular Technology Guide for Faculty]] with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at [http://www.help.evergreen.edu/ help.evergreen.edu] and staff will connect with you as soon as possible.
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:*'''[[Curricular Support Overview]]''' - An overview of support provided by Academic Technologies.
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:*'''[[Curricular Technology Tools]]''' - Academic technology tools available to faculty for use in their teaching
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[[Category:Training and Help]]
 
[[Category:Faculty]]
 
[[Category:Faculty]]

Latest revision as of 11:26, 8 July 2026

The Technology Support Center and Academic Technologies are your gateways to getting started. Primary resources for faculty needing technology help are listed below.

Technology Support Center and Tech Help Desk

From Evergreen accounts to Microsoft Office to email, the Technology Support Center (TSC) is your contact for technical support and equipment requests. The TSC can be reached

  • (Summer 2026) Monday through Friday 9:00 AM to 5:00 PM (in-person Monday through Thursday)
  • 360-867-6627 (if on campus, use extension 6627),
  • via support request submitted at help.evergreen.edu
  • or email at support@evergreen.edu.


The partial list below provides a snapshot of common areas of support and links to associated online help.

  • Email - How to connect on campus or off, and associated account issues
  • Evergreen Account - Need help logging in? Here are the basics.
  • My.evergreen.edu - Your gateway into program budgets, enrollment information and much more.
  • If you are requesting a new or replacement work laptop - please fill out a support ticket. (Faculty requesting a laptop are required to teach 8+ credits per quarter.)
  • Desktop and Laptop Help - The help desk is available to help you with your Evergreen-owned desktop or laptop, including assistance with installing and troubleshooting software and hardware.
  • Telephones - Same as above, the help desk is the place to call if you have questions or problems with your office phone.
  • Network file space - How to store and access your information on and off campus.

Academic Technologies

Academic Technologies, located in the Computer Center, is your contact for technology in support of your class. We can help you find or develop the technology solution that best matches your curricular needs and provide workshops for your students. Some solutions are listed in the Curricular Technology Guide for Faculty with associated help resources, but if you have any questions that you can't find answers to, please submit a support ticket at help.evergreen.edu and staff will connect with you as soon as possible.

Retrieved from "http://helpwiki.evergreen.edu/wiki/index.php?title=Faculty_Technology_Guide&oldid=48542"

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