Difference between revisions of "Contact Us"

Latest revision as of 09:40, 7 January 2026

Additional ways to get help ...

General Technology Help for Students, Faculty, and Staff

Welcome!

The best way to connect with Tech Help is by submitting a support request at help.evergreen.edu so that your issue is directed to the proper department. We have two online options for doing so:

Tech Help Desk and Computer Center

When the Computer Center is open, we are also available in-person and by phone:

Schedule for Winter 2026: Monday through Friday, 9:00 AM to 6:00 PM
In-person help: Drop-in: visit us at the Academic Computing Center on the main floor of Evans Hall (Floor 2 of the Library Building)
In-person help: Appointment: If you have made arrangements to meet with staff, go to the Computer Center to check-in or ring the bell at Room 2604
Call the Tech Help Desk at (360) 867-6627
View our current hours of operation

Scientific Computing

In-person help: contact the CAL in person on the first floor of Lab II
Call us at (360) 867-6426

AV Classroom Support

Call (360) 867-6270
Microsoft Teams Chat at AVClassroomSupport

Electronic Media

In-person help is available at the Multimedia Lab located on the first floor of Evans Hall.

Event and Audio/Video Recording Support

Submit a Production Request to Electronic Media for documentation, PA system support, and other media-related production needs.

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+=== General Technology Help for Students, Faculty, and Staff ===
+===== Welcome! =====
+The best way to connect with Tech Help is by submitting a support request at [https://help.evergreen.edu help.evergreen.edu] so that your issue is directed to the proper department. We have two online options for doing so:
+*[https://forms.office.com/r/N978eF6R9h Login is working]
+*[https://forms.office.com/r/THWprxEWrZ Login is '''not''' working]
+==== Tech Help Desk and Computer Center ====
+When the Computer Center is open, we are also available in-person and by phone:
+* '''Schedule for Winter 2026''': Monday through Friday, 9:00 AM to 6:00 PM
+*'''In-person help: Drop-in''': visit us at the  [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of Evans Hall (Floor 2 of the Library Building)
+*'''In-person help: Appointment''': If you have made arrangements to meet with staff, go to the Computer Center to check-in or ring the bell at Room 2604
+*'''Call''' the Tech Help Desk at [tel:360-867-6627 (360) 867-6627]
+*View our [https://www.evergreen.edu/academics/labs-studios/computer-labs/academic-computing-center current hours of operation]
-===Students===
-====General Technology Help====
-*'''In-person help''': go to the [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of the Library building
-*'''Call''' the student help desk at [tel:360-867-6231 (360) 867-6231]
-*'''[https://help.evergreen.edu/ Submit a help ticket]''' to have your issue directed to the proper department
 ====Scientific Computing====
-*'''In-person help''': contact the [http://www.evergreen.edu/directory/offices/scientific-computing-cal Computer Applications Lab (CAL)] in person on the first floor of Lab II
+*'''In-person help''': contact the [[CAL]] in person on the first floor of Lab II
 *'''Call''' us at [tel:360-867-6426 (360) 867-6426]
-====Electronic Media Work====
-'''In-person help''' is available at the [http://www.evergreen.edu/electronicmedia/multimedialab MultiMedia Lab] located on the first floor of the Library building.
-===Faculty & Staff===
+==== AV Classroom Support ====
-====General Technology Help====
+*'''Call''' [tel:360-867-6270 (360) 867-6270]
-*'''Call''' the [[Faculty and Staff Technology Support|Technology Support Center]] at [tel:360-867-6627 (360) 867-6627]
+*'''Microsoft Teams Chat''' at [https://teams.microsoft.com/l/chat/0/0?users=bokelmaj@evergreen0.onmicrosoft.com,Graig.Muller@evergreen0.onmicrosoft.com&topicName=AVClassroomSupport AVClassroomSupport]
-*'''[https://help.evergreen.edu Submit a help ticket]''' to have your issue directed to the proper department
+====Electronic Media====
+*'''In-person help''' is available at the [https://helpwiki.evergreen.edu/wiki/index.php/Lab_Information_-_Multimedia_Lab Multimedia Lab] located on the first floor of Evans Hall.
+==== Event and Audio/Video Recording Support ====
+*[https://www.evergreen.edu/offices-services/media-services/media-production-planning-guide '''Submit a Production Request'''] to Electronic Media for documentation, PA system support, and other media-related production needs.
-====Media Classroom Support====
-*'''[https://forms.evergreen.edu/classroom-support Submit a Help Request]''' to Media Services
-*'''Call''' Media Services at [tel:360-867-6270 (360) 867-6270]