Difference between revisions of "Contact Us"

Latest revision as of 16:59, 22 January 2025

Additional ways to get help ...

General Technology Help for Students, Faculty, and Staff

Welcome! As of Fall 2024, our Student Help Desk and Technology Support for Faculty and Staff have unified as one "Tech Help" Desk.

The best way to connect with Tech Help is by submitting a support request so that your issue is directed to the proper department. We have two online options for doing so:

When the Computer Center is open (Monday-Friday 9am-6pm), we are also available in-person and by phone:

In-person help: Drop-in: visit us at the Academic Computing Center on the main floor of Evans Hall (Floor 2 of the Library Building)
In-person help: Appointment: If you have made arrangements to meet with staff, go to the Computer Center to check-in or ring the bell at Room 2604
Call the Tech Help Desk at (360) 867-6627
View our current hours of operation

Scientific Computing

In-person help: contact the CAL in person on the first floor of Lab II
Call us at (360) 867-6426

AV Classroom Support

Call (360) 867-6270
Microsoft Teams Chat at AVClassroomSupport

Electronic Media

In-person help is available at the MultiMedia Lab located on the first floor of Evans Hall.

Event and Audio/Video Recording Support

Submit a Production Request to Electronic Media for documentation, PA system support, and other media-related production needs.

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 <hr />
-===General Technology Help for Students, Faculty, and Staff===
+=== General Technology Help for Students, Faculty, and Staff ===
-==== Welcome! As of Fall 2024, our Student Help Desk and Technology Support for Faculty and Staff have unified as one "Tech Help" Desk!====
+===== Welcome! As of Fall 2024, our Student Help Desk and Technology Support for Faculty and Staff have unified as one "Tech Help" Desk. =====
 The best way to connect with Tech Help is by submitting a support request so that your issue is directed to the proper department. We have two online options for doing so:
 *[https://forms.office.com/r/N978eF6R9h Login is working]
 *[https://forms.office.com/r/THWprxEWrZ Login is '''not''' working]
-*'''[https://forms.office.com/r/THWprxEWrZ Submit a support request (can log in)]''' to have your issue directed to the proper department
-*'''In-person help''': is '''currently available''' at the  [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of Evans Hall (Floor 2 of the Library Building)
+When the Computer Center is open (Monday-Friday 9am-6pm), we are also available in-person and by phone:
-*'''In-person help''': go to the Computer Center on the main floor of Evans Hall in room 2604
+*'''In-person help: Drop-in''': visit us at the  [http://www.evergreen.edu/technology/academic-computing-center Academic Computing Center] on the main floor of Evans Hall (Floor 2 of the Library Building)
+*'''In-person help: Appointment''': If you have made arrangements to meet with staff, go to the Computer Center to check-in or ring the bell at Room 2604
 *'''Call''' the Tech Help Desk at [tel:360-867-6627 (360) 867-6627]
 *View our [https://www.evergreen.edu/academics/labs-studios/computer-labs/academic-computing-center current hours of operation]
 ====Scientific Computing====
 *'''In-person help''': contact the [[CAL]] in person on the first floor of Lab II
 *'''Call''' us at [tel:360-867-6426 (360) 867-6426]
+==== AV Classroom Support ====
+*'''Call''' [tel:360-867-6270 (360) 867-6270]
+*'''Microsoft Teams Chat''' at [https://teams.microsoft.com/l/chat/0/0?users=bokelmaj@evergreen0.onmicrosoft.com,Graig.Muller@evergreen0.onmicrosoft.com&topicName=AVClassroomSupport AVClassroomSupport]
 ====Electronic Media====
 *'''In-person help''' is available at the [http://www.evergreen.edu/electronicmedia/multimedialab MultiMedia Lab] located on the first floor of Evans Hall.
-===Faculty & Staff===
-====General Technology Help====
-*'''[https://forms.office.com/r/N978eF6R9h Submit a help ticket]''' to have your issue directed to the proper department
-*'''In-person help''': go to the Technology Support Center on the main floor of Evans Hall in room 2604
-*'''Call''' the [[Faculty and Staff Technology Support|Technology Support Center]] at [tel:360-867-6627 (360) 867-6627]
 ==== Event and Audio/Video Recording Support ====
 *[https://www.evergreen.edu/electronicmedia/production-request-form '''Submit a Production Request'''] to Electronic Media for documentation, PA system support, and other media-related production needs.
-==== AV Classroom Support ====
-*'''Call''' [tel:360-867-6270 (360) 867-6270]
-*'''Microsoft Teams Chat''' at [https://teams.microsoft.com/l/chat/0/0?users=bokelmaj@evergreen0.onmicrosoft.com,Graig.Muller@evergreen0.onmicrosoft.com&topicName=AVClassroomSupport AVClassroomSupport]
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