Using Teams Phone

Teams Phone Quick Start.

Audience: Faculty, Staff, and Student Employees

Video Overview of Calls

Video overview of Teams calls (support.micorosoft.com)

Make Calls

First things to know about calls. (support.micorosoft.com)

Start a call from a chat

You can make one-on-one or group calls. (support.micorosoft.com)

Answer a Call

When someone calls you, you'll get a notification that lets you accept or decline the call. (support.micorosoft.com)

Add Someone to a Call

Add someone to a call in Microsoft Teams (support.micorosoft.com)

Put a Call On-Hold

Place a call on hold. (support.micorosoft.com)

Transfer a Call

How to transfer a call. (support.micorosoft.com)

Manage Call Settings

Customize call settings. (support.micorosoft.com)

Voicemail

Check your voicemail. (support.micorosoft.com)

Call Forwarding

Call forwarding, call groups, and simultaneous ring. (support.micorosoft.com)

Delegates

Assign a delegate. (support.micorosoft.com)

Call Queues

Manage your support call queue. (support.micorosoft.com)