Using Teams Phone

New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.

Audience: Faculty, Staff, and Student Employees

Getting Started

Before you dive into the features, ensure your hardware is ready and you've run through the Getting Started check list.

• Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
• The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.

Get Familiar

Watch this quick Overview of Teams calls video (1:53).

Core Calling Features

I want to...	Quick Tip	Microsoft Guide	Video Tutorial
Make a Call	Use the Calls tab or type a name in the search bar.	First things to know	video (1:31)
Answer a Call	Look for the pop-up notification in the corner of your screen.	Accept or decline calls
Transfer a Call	Select ... (More Actions) then Transfer.	How to transfer	video (1:45)
Add Someone New	Select People > Participants > Select the contact to add	Add someone new and create a group call
Place a Call on Hold	Select Hold at the top of your call window	Place a call on hold
Check Voicemail	Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox.	Check your voicemail	video (1:53)
Manage Call Settings	Select Settings and more > Settings > Calls	Manage call settings

More Advanced Features

Note: Some advanced features like Call Queues or Auto Attendants are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.

I want to...	Microsoft Guide
Assign a Delegate	High-traffic offices can Assign a delegate to handle calls for a supervisor.
Setup Call Forwarding	Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
Work in a Call Queue	View, respond to, and change availability on support calls in a Teams Call Queue

Need Technical Support?

If you are experiencing dropped calls or audio issues, please try these steps:

1. Check your internet connection (Wi-Fi vs. Ethernet).
2. Verify your Call Settings.
3. Still need help? Submit a technology support request or Request help as a guest.