User:Greenea/Teams Phone Quick Start

Teams Phone Quick Start.

Audience: Faculty, Staff, and Student Employees
New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.

Getting Started

Before you dive into the features, ensure your hardware is ready.

• Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
• The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.

Get Familiar: Watch this quick Overview of Teams calls video (1:53).

Core Calling Features

I want to...	Quick Tip	Microsoft Guide	Video Tutorial
Make a Call	Use the Calls tab or type a name in the search bar.	First things to know	video (1:31)
Answer a Call	Look for the pop-up notification in the corner of your screen.	Accept or decline calls
Transfer a Call	Select ... (More Actions) then Transfer.	How to transfer	video (1:45)
Add Someone New	Select People > Participants > Select the contact to add	Add someone new and create a group call
Place a Call on Hold	Select Hold at the top of your call window	Place a call on hold
Check Voicemail	Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox.	Check your voicemail	video (1:53)
Manage Call Settings	Select Settings and more > Settings > Calls	Manage call settings

Campus-Specific Configuration

Note: Some advanced features like Call Queues or Auto Attendants are managed at the department level. If you believe you should be part of a queue and don't see it, contact your department Lead.

• Delegates: High-traffic offices can Assign a delegate to handle calls for a supervisor.
• Forwarding: Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.

Need Technical Support?

If you are experiencing dropped calls or audio issues, please try these steps:

1. Check your internet connection (Wi-Fi vs. Ethernet).
2. Verify your Call Settings.
3. Still need help? Submit a technology support request or Request help as a guest.