Difference between revisions of "Chat Versus Channel Posts in Teams"

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[[File:Teams-logo.png|75px|left]]Microsoft Teams has multiple ways of managing conversations and information.  This article will compare chat, channels and private channels.  Everyone has access to chat.  When a person is added to a team they will have access to channels and private channels.
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[[File:Teams-logo.png|75px|left]]Microsoft Teams has multiple ways of managing conversations and information.  This article compares chat with posts in Team channels.  Everyone has access to chat.  When a person is added to a Team they will have access to channels within that Team.
 
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=== Chat ===
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=== Chats ===
 
Chat is useful for short-lived communications. Read our [[Group Chat with Teams|Group Chat]] article for details on group chat.   
 
Chat is useful for short-lived communications. Read our [[Group Chat with Teams|Group Chat]] article for details on group chat.   
 
* You can chat with anyone with an Evergreen account.
 
* You can chat with anyone with an Evergreen account.
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* There are limited options to add apps to a chat.
 
* There are limited options to add apps to a chat.
  
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=== Standard Channels ===
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=== Channel Posts ===
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When a team is created it corresponds to a Microsoft 365 group, Outlook calendar, email, and Sharepoint site for file storage. Apps such as Planner and Forms are only available with a group and cannot be used in a private chat or private channel.  
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When a Team is created, it corresponds to a Microsoft 365 group that includes an Outlook calendar, email address, and SharePoint site for file storage. Apps such as Planner and Forms are only available with a group and cannot be used in a private chat or private channel.
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*To send a message in a channel, click the bottom 'Start a post' button, or leave a reply to an existing post.
 
* Each team can have multiple channels.
 
* Each team can have multiple channels.
 
* Each person can belong to multiple teams.
 
* Each person can belong to multiple teams.
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* All members of a team can see all channels on a team.
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* All members of a Team can see all channels on a Team.
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* Users can hide channels infrequently used channels.
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* Users can hide infrequently used channels.
 
* Each channel has a Posts tab for conversations.
 
* Each channel has a Posts tab for conversations.
 
** Only members of a team can see posts.
 
** Only members of a team can see posts.
 
* Files uploaded to a channel are added to the channel SharePoint storage.
 
* Files uploaded to a channel are added to the channel SharePoint storage.
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** By default all members of a team will have read and write access.
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** By default, all members of a Team will have read and write access.
 
** Each channel has a folder in the Documents folder of the corresponding SharePoint site.
 
** Each channel has a folder in the Documents folder of the corresponding SharePoint site.
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* There are more options to add additional app tabs to a channel.
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* There are options to add additional apps to a channel (Lists, OneNote, Planner).
  
 
=== Private Channels ===
 
=== Private Channels ===
 
A Team can also have private channels that are limited to specific users of a team.  We recommend to use chats vs. creating private channels. For more details, Microsoft has an article on [https://docs.microsoft.com/en-us/MicrosoftTeams/private-channels Private Channels].
 
A Team can also have private channels that are limited to specific users of a team.  We recommend to use chats vs. creating private channels. For more details, Microsoft has an article on [https://docs.microsoft.com/en-us/MicrosoftTeams/private-channels Private Channels].
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* Each team can only have 30 private channels.
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* Each private channel has its own child SharePoint site.
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* Each private channel has its own SharePoint site.
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* Private channels don't support connectors and tabs in Stream, Planner, Tasks by Planner and To Do, and Forms.
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* Some apps can be added to private channels, but this is limited.
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** E.g.Private channels don't support connectors and tabs in Stream, Planner, Tasks by Planner and To Do, and Forms.
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* Private channels do not have a Microsoft 365 group like a Team.
 
* Private channels do not have a Microsoft 365 group like a Team.
  
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===Shared Channels===
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===Best Practices===
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You might want to use a shared channel if you want to collaborate with a group of people who are all members of different teams. For example projects that include people from different divisions, can use a shared channel to collaborate. To learn more in-depth about shared channels visit the Microsoft article [https://learn.microsoft.com/en-us/microsoftteams/shared-channels Shared Channels]
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To get someone's attention in a channel conversation or a chat, @mention them. Just type '''@''' before their name and then select them from the menu that appears.
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*Only members of shared channels can see and participate in shared channels that they're added to. Other members of the team to which the shared channel is connected can't see the channel.
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When an @mention recipient receives a notification, selecting it takes them directly to the point in the conversation where they were mentioned.
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*When a shared channel is created, it links to the parent team and can't be moved to a different team. Additionally, shared channels can't be converted to standard channels and vice versa.
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To get the attention of an entire group, type:
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*Each shared channel has its own SharePoint site. The separate site is to ensure access to shared channel files is restricted to only members of the shared channel.
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*'''@<team name>''' to notify everyone on that team
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*'''@<channel name>''' to notify everyone in that channel
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===When to use what type of Team channel and when?===
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*If you're in a chat rather than a channel, you can notify everyone in the chat by typing '''@everyone''' in your message.
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*'''Standard''' - good for all encompassing communication across a work team
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*'''Private''' - very limited features, good for small private limited discussion.
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**If there are a lot of private channels on a team with common users we recommend to make a separate team, or just create a group chat.
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*'''Shared''' - collaborative connectors across work teams, good for projects
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Latest revision as of 11:44, 4 June 2025


Teams-logo.png
Microsoft Teams has multiple ways of managing conversations and information. This article compares chat with posts in Team channels. Everyone has access to chat. When a person is added to a Team they will have access to channels within that Team.

Chats

Chat is useful for short-lived communications. Read our Group Chat article for details on group chat.

  • You can chat with anyone with an Evergreen account.
  • Group chats can be named and organized.
  • Files uploaded to a chat are stored in the OneDrive of the member who uploaded files.
  • There are limited options to add apps to a chat.

Channel Posts

When a Team is created, it corresponds to a Microsoft 365 group that includes an Outlook calendar, email address, and SharePoint site for file storage. Apps such as Planner and Forms are only available with a group and cannot be used in a private chat or private channel.

  • To send a message in a channel, click the bottom 'Start a post' button, or leave a reply to an existing post.
  • Each team can have multiple channels.
  • Each person can belong to multiple teams.
  • All members of a Team can see all channels on a Team.
  • Users can hide infrequently used channels.
  • Each channel has a Posts tab for conversations.
    • Only members of a team can see posts.
  • Files uploaded to a channel are added to the channel SharePoint storage.
    • By default, all members of a Team will have read and write access.
    • Each channel has a folder in the Documents folder of the corresponding SharePoint site.
  • There are options to add additional apps to a channel (Lists, OneNote, Planner).

Private Channels

A Team can also have private channels that are limited to specific users of a team. We recommend to use chats vs. creating private channels. For more details, Microsoft has an article on Private Channels.

  • Each private channel has its own child SharePoint site.
  • Private channels don't support connectors and tabs in Stream, Planner, Tasks by Planner and To Do, and Forms.
  • Private channels do not have a Microsoft 365 group like a Team.

Best Practices

To get someone's attention in a channel conversation or a chat, @mention them. Just type @ before their name and then select them from the menu that appears. When an @mention recipient receives a notification, selecting it takes them directly to the point in the conversation where they were mentioned. To get the attention of an entire group, type:

  • @<team name> to notify everyone on that team
  • @<channel name> to notify everyone in that channel
  • If you're in a chat rather than a channel, you can notify everyone in the chat by typing @everyone in your message.


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