Difference between revisions of "Report a Problem in a Media Lab"

From Help Wiki
 
(23 intermediate revisions by the same user not shown)
Line 1: Line 1:
−
 
+
{{TwoColumn|lead=
 
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
 
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
 +
<div class="gradientshadow"></div>
 +
 +
|content=
 +
  
−
==== Open a Support Request ====
+
==== Fill Out the Form ====
−
Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.  The page should open in a separate tab
+
* Open the [https://forms.office.com/r/xtyh57HKZi?origin=lprLink Report a Problem in a Media Lab] form.   
 +
* The page should open in a separate tab
  
−
==== Fill out the request using the steps below ====
+
==== Fill out the form using the steps below ====
  
−
==== '''Title:''' enter the name of the lab or computer and a brief description of the problem. ====
+
#'''Name:''' Enter your name.
 +
# '''Email Address''': Enter your email address if you would like us to contact you. 
 +
# '''Lab Type''': Select a type of lab. Then select the specific lab in the next question.
 +
# '''Report a Problem''': Describe the problem.
 +
#  Click '''Submit'''
  
−
==== '''Category''': leave at '''Unassigned''' ====
+
<br>
−
# '''Assigned to''': leave at '''Unassigned'''
+
−
# '''Summary''': enter a more detailed description of the problem. 
+
−
# All of the other fields can be ignored.
+
−
# Click '''Save'''
+
  
−
===== Example 1 =====
+
<br>
−
* '''Title:''' MML-Wendy. Audacity Crashes
+
−
* '''Category''': leave at '''Unassigned'''
+
−
* '''Assigned to''': leave at '''Unassigned'''
+
−
* '''Summary''': Every time I import an mp3 file into Audacity it crashes.   
+
  
−
===== Example 2 =====
+
|sidebar=
−
* '''Title:''' MTL 346.  No audio in the left near field
+
−
* '''Category''': leave at '''Unassigned'''
+
−
* '''Assigned to''': leave at '''Unassigned'''
+
−
* '''Summary''': When I pan a channel to the left there in no sound from the left near field. 
+
  
 +
{{General Access Media Labs}}
 +
----
 +
{{Media Services Sidebar}}
 +
}}
 
[[Category:Multimedia Lab]]
 
[[Category:Multimedia Lab]]
 
[[Category:Animation Labs]]
 
[[Category:Animation Labs]]
 
[[Category:Audio Studios]]
 
[[Category:Audio Studios]]
 
[[Category:Music Technology Labs]]
 
[[Category:Music Technology Labs]]

Latest revision as of 09:44, 1 October 2025

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Fill Out the Form

Fill out the form using the steps below

  1. Name: Enter your name.
  2. Email Address: Enter your email address if you would like us to contact you.
  3. Lab Type: Select a type of lab. Then select the specific lab in the next question.
  4. Report a Problem: Describe the problem.
  5. Click Submit




General Access Media Labs

Media Services

Media Services Wikis

Media Services


Retrieved from "http://helpwiki.evergreen.edu/wiki/index.php?title=Report_a_Problem_in_a_Media_Lab&oldid=47476"

The Evergreen State College