Difference between revisions of "Report a Problem in a Media Lab"

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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
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==== Fill Out the Form ====
 
==== Fill Out the Form ====
* Open the [https://forms.office.com/r/xtyh57HKZi?origin=lprLink support request] page for Media Services.   
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* Open the [https://forms.office.com/r/xtyh57HKZi?origin=lprLink Report a Problem in a Media Lab] form.   
 
* The page should open in a separate tab
 
* The page should open in a separate tab
  
==== Fill out the request using the steps below ====
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==== Fill out the form using the steps below ====
  
#'''Title:''' enter the name of the lab or computer and a brief description of the problem.  
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#'''Name:''' Enter your name.  
# '''Summary''': enter a more detailed description of the problem.   
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# '''Email Address''': Enter your email address if you would like us to contact you.   
# '''Customer''': Should list your name.
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# '''Lab Type''': Select a type of lab. Then select the specific lab in the next question.
# You can upload an attachment or screenshot if needed.
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# '''Report a Problem''': Describe the problem.
#* For example, a screen shot of an error message from an application.  
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# Click '''Submit'''
# Click '''Save'''
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==== Examples ====
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===== Example 1 =====
 
* '''Title:''' MML-Wendy. Audacity Crashes
 
* '''Summary''': Every time I import an mp3 file into Audacity it crashes.   
 
 
===== Example 2 =====
 
* '''Title:''' MTL 346.  No audio in the left near field
 
* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
 
 
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Latest revision as of 09:44, 1 October 2025

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Fill Out the Form

Fill out the form using the steps below

  1. Name: Enter your name.
  2. Email Address: Enter your email address if you would like us to contact you.
  3. Lab Type: Select a type of lab. Then select the specific lab in the next question.
  4. Report a Problem: Describe the problem.
  5. Click Submit