Difference between revisions of "Using Teams Phone"

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[[File:Teams-logo.png|75px|left]]Teams Phone Quick Start.
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[[File:Teams-logo.png|75px|left]]''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
 
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'''Audience:''' Faculty, Staff, and Student Employees <br />
  
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===Getting Started [[File:Teams-call-tab.png|50px|alt=Teams Call Tab icon of a phone handset]]===
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Before you dive into the features, ensure your hardware is ready and you've run through the [[Teams Phone Getting Started |Getting Started]] check list.
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* '''Audio Check:''' Use a certified headset (recommended) or your computer’s built-in mic/speakers.
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* '''The App:''' Ensure you are logged into the Microsoft Teams '''desktop client''' for the best experience.
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===Get Familiar===
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Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video (1:53)].
 
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''Audience: Faculty, Staff, and Student Employees''
 
 
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=== Answering a Call ===
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[[File:TeamsPhoneCallPad.png|500px|alt=Team phone Keypad and Voicemail screen]]
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# When someone calls you, you'll get a notification in the corner of your screen that lets you accept or decline the call. You can answer by clicking on the phone icon on your screen or your issued headset.
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====Core Calling Features====
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# Click the Phone icon to answer with audio only.
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{{TeamsPhoneCoreCallingTable}}
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# Click the Video icon to accept the call and enable video as well
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===Adding Someone to a Call===
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=== More Advanced Features===
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{{TeamsPhoneAdvTable}}
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'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
  
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===Starting a Call Using the Dial-Pad===
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===Need Technical Support?===
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If you are experiencing dropped calls or audio issues, please try these steps:
  
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#Check your internet connection (Wi-Fi vs. Ethernet).
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#Verify your [https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-427f-bcf2-a361916c0fc9 Call Settings].
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# '''Still need help?''' [https://forms.office.com/r/N978eF6R9h Submit a technology support request] or [https://forms.office.com/Pages/ResponsePage.aspx?id=98-tIm_ApkmPIFBxHEDdqvyt26IFDmlIvh4AArZzaX1UMkZBUDlPRFIwUVJBNFJLMTJSN01YTFg1TiQlQCN0PWcu Request help as a guest].
  
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===Starting a Call by Name===
 
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===Starting a Call with a Command Line===
 
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===Transferring a Call===
 
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===Call Park===
 
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===Putting a Call on Hold===
 
  
  
 
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[[Category:Telephones]]
 
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[[Category:Teams Phone]]

Latest revision as of 08:34, 15 April 2026


Teams-logo.png
New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.


Audience: Faculty, Staff, and Student Employees

Getting Started Teams Call Tab icon of a phone handset

Before you dive into the features, ensure your hardware is ready and you've run through the Getting Started check list.

  • Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
  • The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.


Get Familiar

Watch this quick Overview of Teams calls video (1:53).

Team phone Keypad and Voicemail screen

Core Calling Features

I want to... Quick Tip Microsoft Guide Video Tutorial
Make a Call Use the Calls tab or type a name in the search bar. First things to know video (1:31)
Answer a Call Look for the pop-up notification in the corner of your screen. Accept or decline calls
Transfer a Call Select ... (More Actions) then Transfer. How to transfer video (1:45)
Add Someone New Select People > Participants > Select the contact to add Add someone new and create a group call
Place a Call on Hold Select Hold at the top of your call window Place a call on hold
Check Voicemail Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox. Check your voicemail video (1:53)
Manage Call Settings Select Settings and more > Settings > Calls Manage call settings


More Advanced Features

I want to... Microsoft Guide
Assign a Delegate High-traffic offices can Assign a delegate to handle calls for a supervisor.
Setup Call Forwarding Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
Work in a Call Queue View, respond to, and change availability on support calls in a Teams Call Queue
Note: Some advanced features like Call Queues or Auto Attendants are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.

Need Technical Support?

If you are experiencing dropped calls or audio issues, please try these steps:

  1. Check your internet connection (Wi-Fi vs. Ethernet).
  2. Verify your Call Settings.
  3. Still need help? Submit a technology support request or Request help as a guest.


Teams-logo.png

Teams Phone Help

Microsoft 365 Copilot.png

Microsoft 365 Help

Get Help

Support-green.svg

Submit a technology support request

No account or having problems logging in?
Request help as a guest

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