Difference between revisions of "Using Teams Phone"

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[[File:Teams-logo.png|75px|left]]Teams Phone Quick Start.
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[[File:Teams-logo.png|75px|left]]''New to Teams Phone?'' This guide helps you transition from traditional handsets to our campus cloud calling system.
 
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'''Audience:''' Faculty, Staff, and Student Employees <br />
  
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===Getting Started [[File:Teams-call-tab.png|50px|alt=Teams Call Tab icon of a phone handset]]===
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Before you dive into the features, ensure your hardware is ready and you've run through the [[Teams Phone Getting Started |Getting Started]] check list.
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* '''Audio Check:''' Use a certified headset (recommended) or your computer’s built-in mic/speakers.
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* '''The App:''' Ensure you are logged into the Microsoft Teams '''desktop client''' for the best experience.
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===Get Familiar===
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Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video (1:53)].
 
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''Audience: Faculty, Staff, and Student Employees''
 
 
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[[File:TeamsPhoneCallPad.png|500px|alt=Team phone Keypad and Voicemail screen]]
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====Core Calling Features====
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{{TeamsPhoneCoreCallingTable}}
  
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==Video Overview of Calls==
 
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[https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Video overview of Teams calls] (support.micorosoft.com)
 
  
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=== Make Calls ===
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=== More Advanced Features===
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[https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 First things to know about calls.] (support.micorosoft.com)
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{{TeamsPhoneAdvTable}}
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{{Infobox|content=
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'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
  
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===Start a call from a chat===
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===Need Technical Support?===
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[https://support.microsoft.com/en-us/office/start-a-call-from-a-chat-in-microsoft-teams-f5138c9d-df4c-43d8-9cf6-53400c1a7798 You can make one-on-one or group calls. ]  (support.micorosoft.com)
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If you are experiencing dropped calls or audio issues, please try these steps:
  
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===Answer a Call===
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#Check your internet connection (Wi-Fi vs. Ethernet).
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[https://support.microsoft.com/en-us/office/answer-a-call-in-microsoft-teams-780c6946-2061-4efc-82c3-336aabfc7da0 When someone calls you, you'll get a notification that lets you accept or decline the call.] (support.micorosoft.com)
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#Verify your [https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-427f-bcf2-a361916c0fc9 Call Settings].
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# '''Still need help?''' [https://forms.office.com/r/N978eF6R9h Submit a technology support request] or [https://forms.office.com/Pages/ResponsePage.aspx?id=98-tIm_ApkmPIFBxHEDdqvyt26IFDmlIvh4AArZzaX1UMkZBUDlPRFIwUVJBNFJLMTJSN01YTFg1TiQlQCN0PWcu Request help as a guest].
  
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===Add Someone to a Call===
 
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[https://support.microsoft.com/en-us/office/add-someone-to-a-call-in-microsoft-teams-267fb0c9-275a-4047-8412-7b2654dc29c3 Add someone to a call in Microsoft Teams] (support.micorosoft.com)
 
  
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===Put a Call On-Hold===
 
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[https://support.microsoft.com/en-us/office/put-a-call-on-hold-in-microsoft-teams-c824515c-77d9-46d1-bd0e-5d760c69f517 Place a call on hold.] (support.micorosoft.com)
 
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===Transfer a Call===
 
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[https://support.microsoft.com/en-us/office/transfer-a-call-in-microsoft-teams-b7f40f14-e083-46b9-b739-68038c8f73a0 How to transfer a call.] (support.micorosoft.com)
 
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===Manage Call Settings===
 
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[https://support.microsoft.com/en-us/office/manage-your-call-settings-in-microsoft-teams-456cb611-3477-496f-b31a-6ab752a7595f Customize call settings.] (support.micorosoft.com)
 
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===Voicemail===
 
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[https://support.microsoft.com/en-us/office/check-your-voicemail-in-microsoft-teams-f8d568ce-7329-4fe2-a6a2-325ec2e2b419 Check your voicemail.] (support.micorosoft.com)
 
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===Call Forwarding===
 
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[https://support.microsoft.com/en-us/office/call-forwarding-call-groups-and-simultaneous-ring-in-microsoft-teams-a88da9e8-1343-4d3c-9bda-4b9615e4183e Call forwarding, call groups, and simultaneous ring.] (support.micorosoft.com)
 
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===Delegates===
 
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[https://support.microsoft.com/en-us/office/share-a-phone-line-with-a-delegate-in-microsoft-teams-16307929-a51f-43fc-8323-3b1bf115e5a8 Assign a delegate.] (support.micorosoft.com)
 
  
 
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[[Category:Telephones]]
 
[[Category:Telephones]]
 
[[Category:Teams Phone]]
 
[[Category:Teams Phone]]

Latest revision as of 08:34, 15 April 2026


Teams-logo.png
New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.


Audience: Faculty, Staff, and Student Employees

Getting Started Teams Call Tab icon of a phone handset

Before you dive into the features, ensure your hardware is ready and you've run through the Getting Started check list.

  • Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
  • The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.


Get Familiar

Watch this quick Overview of Teams calls video (1:53).

Team phone Keypad and Voicemail screen

Core Calling Features

I want to... Quick Tip Microsoft Guide Video Tutorial
Make a Call Use the Calls tab or type a name in the search bar. First things to know video (1:31)
Answer a Call Look for the pop-up notification in the corner of your screen. Accept or decline calls
Transfer a Call Select ... (More Actions) then Transfer. How to transfer video (1:45)
Add Someone New Select People > Participants > Select the contact to add Add someone new and create a group call
Place a Call on Hold Select Hold at the top of your call window Place a call on hold
Check Voicemail Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox. Check your voicemail video (1:53)
Manage Call Settings Select Settings and more > Settings > Calls Manage call settings


More Advanced Features

I want to... Microsoft Guide
Assign a Delegate High-traffic offices can Assign a delegate to handle calls for a supervisor.
Setup Call Forwarding Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
Work in a Call Queue View, respond to, and change availability on support calls in a Teams Call Queue
Note: Some advanced features like Call Queues or Auto Attendants are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.

Need Technical Support?

If you are experiencing dropped calls or audio issues, please try these steps:

  1. Check your internet connection (Wi-Fi vs. Ethernet).
  2. Verify your Call Settings.
  3. Still need help? Submit a technology support request or Request help as a guest.


Teams-logo.png

Teams Phone Help

Microsoft 365 Copilot.png

Microsoft 365 Help

Get Help

Support-green.svg

Submit a technology support request

No account or having problems logging in?
Request help as a guest

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