Difference between revisions of "Using Teams Phone"

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'''Audience:''' Faculty, Staff, and Student Employees <br />
 
'''Audience:''' Faculty, Staff, and Student Employees <br />
  
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===Getting Started===
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===Getting Started [[File:Teams-call-tab.png|50px|alt=Teams Call Tab icon of a phone handset]]===
 
Before you dive into the features, ensure your hardware is ready and you've run through the [[Teams Phone Getting Started |Getting Started]] check list.
 
Before you dive into the features, ensure your hardware is ready and you've run through the [[Teams Phone Getting Started |Getting Started]] check list.
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* '''Audio Check:''' Use a certified headset (recommended) or your computer’s built-in mic/speakers.
 
* '''Audio Check:''' Use a certified headset (recommended) or your computer’s built-in mic/speakers.
 
* '''The App:''' Ensure you are logged into the Microsoft Teams '''desktop client''' for the best experience.
 
* '''The App:''' Ensure you are logged into the Microsoft Teams '''desktop client''' for the best experience.
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===Get Familiar===
 
===Get Familiar===
 
Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video (1:53)].
 
Watch this quick [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Overview of Teams calls video (1:53)].
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[[File:TeamsPhoneCallPad.png|350px|alt=Team phone Keypad and Voicemail screen]]
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<br />
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[[File:TeamsPhoneCallPad.png|500px|alt=Team phone Keypad and Voicemail screen]]
 
====Core Calling Features====
 
====Core Calling Features====
 
{{TeamsPhoneCoreCallingTable}}
 
{{TeamsPhoneCoreCallingTable}}
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=== More Advanced Features===
 
=== More Advanced Features===
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{{TeamsPhoneAdvTable}}
 
{{Infobox|content=
 
{{Infobox|content=
 
'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
 
'''Note:''' Some advanced features like '''Call Queues''' or '''Auto Attendants''' are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.}}
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{{TeamsPhoneAdvTable}}
 
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===Need Technical Support?===
 
===Need Technical Support?===

Latest revision as of 08:34, 15 April 2026


Teams-logo.png
New to Teams Phone? This guide helps you transition from traditional handsets to our campus cloud calling system.


Audience: Faculty, Staff, and Student Employees

Getting Started Teams Call Tab icon of a phone handset

Before you dive into the features, ensure your hardware is ready and you've run through the Getting Started check list.

  • Audio Check: Use a certified headset (recommended) or your computer’s built-in mic/speakers.
  • The App: Ensure you are logged into the Microsoft Teams desktop client for the best experience.


Get Familiar

Watch this quick Overview of Teams calls video (1:53).

Team phone Keypad and Voicemail screen

Core Calling Features

I want to... Quick Tip Microsoft Guide Video Tutorial
Make a Call Use the Calls tab or type a name in the search bar. First things to know video (1:31)
Answer a Call Look for the pop-up notification in the corner of your screen. Accept or decline calls
Transfer a Call Select ... (More Actions) then Transfer. How to transfer video (1:45)
Add Someone New Select People > Participants > Select the contact to add Add someone new and create a group call
Place a Call on Hold Select Hold at the top of your call window Place a call on hold
Check Voicemail Go to Calls > History and select Voicemail. Greetings can be managed in Settings > Calls. Did you know? You can also read your voicemails in your email inbox. Check your voicemail video (1:53)
Manage Call Settings Select Settings and more > Settings > Calls Manage call settings


More Advanced Features

I want to... Microsoft Guide
Assign a Delegate High-traffic offices can Assign a delegate to handle calls for a supervisor.
Setup Call Forwarding Going on leave? Set up Call forwarding or simultaneous ring to ensure you don't miss important campus inquiries.
Work in a Call Queue View, respond to, and change availability on support calls in a Teams Call Queue
Note: Some advanced features like Call Queues or Auto Attendants are managed at the work unit level. If you believe you should be part of a queue and don't see it, contact your work area lead.

Need Technical Support?

If you are experiencing dropped calls or audio issues, please try these steps:

  1. Check your internet connection (Wi-Fi vs. Ethernet).
  2. Verify your Call Settings.
  3. Still need help? Submit a technology support request or Request help as a guest.


Teams-logo.png

Teams Phone Help

Microsoft 365 Copilot.png

Microsoft 365 Help

Get Help

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Submit a technology support request

No account or having problems logging in?
Request help as a guest

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