Difference between revisions of "Report a Problem in a Media Lab"

Latest revision as of 08:52, 11 October 2021

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Title: enter the name of the lab or computer and a brief description of the problem.
Summary: enter a more detailed description of the problem.
Customer: Should list your name.
You can upload an attachment or screenshot if needed.
- For example, a screen shot of an error message from an application.
Click Save

Title: MTL 346. No audio in the left near field
Summary: When I pan a channel to the left there in no sound from the left near field.

@@ Line 1: / Line 1: @@
+__NOTOC__
-Test
+If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
+==== Open a Support Request ====
+* Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.
+* The page should open in a separate tab
+==== Fill out the request using the steps below ====
+#'''Title:''' enter the name of the lab or computer and a brief description of the problem.
+# '''Summary''': enter a more detailed description of the problem.
+# '''Customer''': Should list your name.
+# You can upload an attachment or screenshot if needed.
+#* For example, a screen shot of an error message from an application.
+# Click '''Save'''
+<br>
+==== Examples ====
+===== Example 1 =====
+* '''Title:''' MML-Wendy. Audacity Crashes
+* '''Summary''': Every time I import an mp3 file into Audacity it crashes.
+===== Example 2 =====
+* '''Title:''' MTL 346.  No audio in the left near field
+* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
+<br>
+<br>
+[[File:Report-a-problem.png|alt=Media Services Support Request|thumb|500x500px|none]]
 [[Category:Multimedia Lab]]
+[[Category:Animation Labs]]
+[[Category:Audio Studios]]
+[[Category:Music Technology Labs]]