Difference between revisions of "Report a Problem in a Media Lab"

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If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
 
If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.
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==== Open a Support Request ====
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* Open the [https://kace.evergreen.edu/userui/ticket.php?QUEUE_ID=31 support request] page for Media Services.   
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==== Fill Out the Form ====
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* Open the [https://forms.office.com/r/xtyh57HKZi?origin=lprLink Report a Problem in a Media Lab] form.   
 
* The page should open in a separate tab
 
* The page should open in a separate tab
  
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==== Fill out the request using the steps below ====
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==== Fill out the form using the steps below ====
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#'''Name:''' Enter your name.
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# '''Email Address''': Enter your email address if you would like us to contact you. 
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# '''Lab Type''': Select a type of lab. Then select the specific lab in the next question.
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# '''Report a Problem''': Describe the problem.
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#  Click '''Submit'''
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<br>
  
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#'''Title:''' enter the name of the lab or computer and a brief description of the problem.
 
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# '''Summary''': enter a more detailed description of the problem. 
 
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# '''Customer''': Should list your name.
 
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# You can upload an attachment or screenshot if needed.
 
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#* For example a screen shot of an error message from an application.
 
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# Click '''Save'''
 
 
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==== Examples ====
 
  
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===== Example 1 =====
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* '''Title:''' MML-Wendy. Audacity Crashes
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* '''Summary''': Every time I import an mp3 file into Audacity it crashes.   
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===== Example 2 =====
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{{General Access Media Labs}}
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* '''Title:''' MTL 346.  No audio in the left near field
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* '''Summary''': When I pan a channel to the left there in no sound from the left near field.
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{{Media Services Sidebar}}
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[[File:Report-a-problem.png|alt=Media Services Support Request|thumb|500x500px|none]]
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[[Category:Multimedia Lab]]
 
[[Category:Multimedia Lab]]
 
[[Category:Animation Labs]]
 
[[Category:Animation Labs]]
 
[[Category:Audio Studios]]
 
[[Category:Audio Studios]]
 
[[Category:Music Technology Labs]]
 
[[Category:Music Technology Labs]]

Latest revision as of 09:44, 1 October 2025

If you need to report problem with equipment or software in a media lab you can submit a support request to Media Services.

Fill Out the Form

Fill out the form using the steps below

  1. Name: Enter your name.
  2. Email Address: Enter your email address if you would like us to contact you.
  3. Lab Type: Select a type of lab. Then select the specific lab in the next question.
  4. Report a Problem: Describe the problem.
  5. Click Submit




General Access Media Labs

Media Services

Media Services Wikis

Media Services


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