Difference between revisions of "Microsoft Group Inbox vs. Shared Mailboxes"

What is a Microsoft 365 Group?

Comparing a Shared Mailbox with Microsoft 365 Group Inbox

Feature comparison

Shared Inbox and calendar accessible by multiple users

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: Yes

Ability to create subfolders and move email to organize/sort

• Microsoft 365 Group Inbox: Yes (require using Outlook web client)
• Shared Mailbox: Yes

Category labels

• Microsoft 365 Group Inbox: No
• Shared Mailbox: Yes

Can function as a Distribution List (DL)

• Microsoft 365 Group Inbox: Yes (following a Group Inbox allows you to get notified of emails in your primary Inbox)
• Shared Mailbox: No

Users can have 'Send As' or 'Send on Behalf of' delegate privileges

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: Yes

Wokspace to share files

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: No

Team owners can manage membership without a Tech support request

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: No