Microsoft Group Inbox vs. Shared Mailboxes

About Microsoft 365 Group Inboxes...

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What is a Microsoft 365 Group?

Comparing a Shared Mailbox with Microsoft 365 Group Inbox

Feature comparison

Group Inbox and Shared Mailbox Comparison

Feature	Group Inbox	Shared Mailbox
Shared Inbox and calendar accessible by multiple users	Yes	Yes
Ability to create subfolders and move email to organize/sort	Yes	Yes
Category labels	No	Yes
Can function as a Distribution List (DL)	Yes	No
Users can have 'Send As' or 'Send on Behalf of' delegate privileges'	Yes	Yes
Wokspace to share files	Yes	No
Team owners can manage membership without a Tech support request	Yes	No

Shared Inbox and calendar accessible by multiple users

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: Yes

Ability to create subfolders and move email to organize/sort

• Microsoft 365 Group Inbox: Yes (require using Outlook web client)
• Shared Mailbox: Yes

Category labels

• Microsoft 365 Group Inbox: No
• Shared Mailbox: Yes

Can function as a Distribution List (DL)

• Microsoft 365 Group Inbox: Yes (following a Group Inbox allows you to get notified of emails in your primary Inbox)
• Shared Mailbox: No

Users can have 'Send As' or 'Send on Behalf of' delegate privileges

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: Yes

Wokspace to share files

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: No

Team owners can manage membership without a Tech support request

• Microsoft 365 Group Inbox: Yes
• Shared Mailbox: No