How to Open a Shared Mailbox - iOS

Shared mailboxes are used when multiple people need access to the same mailbox, such as a support email address, reception desk, or other function that various people might share. If you’ve been added to a shared inbox, you can open the inbox using Outlook and your Evergreen email account.

Accessing Outlook via the IOS Application:

1. Open the Outlook IOS app and sign into your Evergreen account.
2. Open the Profile Menu. In the top left corner, click on your profile picture. This will open a menu.
   
   • TIP: Your profile pic may be a large colored circle with you account initials on it if a picture has not been set.
3. Tap the gear icon in the bottom left to open the settings menu.
   
4. Tap "Add Mail Account". This will open a small menu at the bottom of the screen.
   
5. Tap "Add Shared Mailbox".
   
6. Enter your shared inbox address. Type in the email address for the shared inbox you need to open. Then tap the "Add Shared Mailbox" button below it.
   
7. Verify the inbox has been added by clicking the profile picture at the top left. You should now have an additional profile icon listed below your own.
   

Still Need Help?

If you’ve followed this guide but can’t get your shared inbox open in your browser, reach out to support@evergreen.edu or submit a help ticket at help.evergreen.edu