Difference between revisions of "Teams Phone Getting Started"

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[[File:Teams-logo.png|75px|left]]About Microsoft Teams Phone at Evergreen.
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[[File:Teams-logo.png|75px|left]]Welcome to Teams Phone at Evergreen.
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'''This is your setup guide.''' Once you have completed the hardware and software checks below, proceed to our '''[[Using Teams Phone]]''' for a deep dive into making calls, managing voicemail and using more advanced features.
 
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''Audience: Faculty, Staff, and Student Employees''
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===Step 1: Check Your Eligibility===
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* '''Audience:''' Faculty, Staff, and Student Employees.
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=== What is Teams Phone? ===
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* '''Student Employees:''' Your manager determines eligibility. Note that access is tied to your Microsoft 365 license.
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Teams Phone is the latest telecommunications service offering from the Office of Information Technology (OIT). It combines the functionality of Microsoft Teams with the ability to place and receive telephone calls using your campus phone number through the Microsoft Teams application.  
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'''Learn more about the Teams Phone service''' and how it differs from your current desk phone service:
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* [https://support.microsoft.com/en-us/office/first-things-to-know-about-calls-in-microsoft-teams-2b883a81-dd15-41bd-a6ba-39deef141027 First things to know about calls in Microsoft Teams] (support.micorosoft.com)
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* [https://support.microsoft.com/en-us/office/overview-of-teams-calls-425d6970-6e27-47b6-bc61-4c38fff51c4f Video overview of Teams calls] (support.micorosoft.com)
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*[[Teams Phone Quick Start]]
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*[[Teams Phone Placing Phonecalls | Placing Phone calls]]
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*[[Teams Phone Call Forwarding Transfers Conferencing Redials | Call forwarding, transfers, conferencing, and redials]]
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*[[Teams Phone Voicemail | Voicemail]]
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*[[Teams Phone Additional Features | Additional Features]]
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=== Can I have a desk phone and also use Teams Phone? ===
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Desk phones are primarily reserved for individuals with special circumstances. However, with Microsoft Teams and the Teams app on your computer and smartphone, you can place and receive calls and check voicemails directly through the app, making it a convenient and efficient alternative to a traditional desk phone.
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=== How do I receive my campus calls on my cell phone with Teams Phone? ===
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===Step 2: Prepare Your Hardware===
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You’ll need to download the Microsoft Teams app from the Apple App Store. You can also download the app directly. Once you sign in with your Evergreen email and password, you’ll be able to receive and place campus phone calls directly from the Teams app.
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You don’t need a desk phone to stay connected. Teams Phone works on the devices you already have:
  
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=== What will I need to use Teams Phone? ===
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* '''Laptops:''' Built-in microphones are supported.
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You will need a computer or smartphone with Microsoft Teams installed.  
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* '''Headsets:''' OIT issues a one-time wired headset upon request. Contact your manager if you require a wireless model.
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'''''Note: Non-employee students are not eligible to use Teams Phone.'''''
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* '''Desk Phones:''' Reserved for special circumstances. The Teams App is our primary and most efficient calling method.
  
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====Laptop====
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===Step 3: Install & Sign In===
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If you’re using a laptop, the built-in microphone will work to place and receive calls.
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To receive campus calls on your computer or mobile device:
  
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====Headset====
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#Download the [https://www.microsoft.com/en-us/microsoft-teams/download-app Microsoft Teams App].
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*We will issue a one-time wired headset to anyone who needs one.  
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#Sign in with your '''Evergreen email and password.'''
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*If you need a wireless headset, work with your manager to order one. Please note that we cannot recommend specific headsets, but you can purchase a compatible one through your usual channels.
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#'''Mobile Users:''' Get the app from the [https://apps.apple.com/us/app/microsoft-teams/id1113153706 Apple App Store] or [https://play.google.com/store/apps/details?id=com.microsoft.teams Google Play].
  
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====Desk Phone====
 
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Desk phones are prioritized for individuals with special circumstances. However, with the Teams app on your computer and smartphone, you can manage all your calls and voicemails efficiently without needing a traditional desk phone.
 
  
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=== How are emergency (911) calls handled with Teams Phone? ===
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<div class="alert alert-danger" role="alert">⚠️ '''Emergency (911) Information'''
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When using Teams Phone for emergency (911) calls at Evergreen State College, here's how it works:
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* '''On Campus:''' Your location is detected automatically via Wired or Wi-Fi.
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*On Campus: If you are connected via wired or WiFi on campus, your location is determined automatically.
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* '''Off Campus:''' You must manually set your location in the Calls tab to ensure emergency services can find you.
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*Off Campus: When you are off campus, you will need to set your location manually within the Teams application’s “Calls” tab.  
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These steps ensure that emergency services can accurately locate you when you make a 911 call.
 
  
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=== What if I’m a student employee? Am I eligible to use Teams Phone? ===
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===Ready to start calling?===
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Your manager will determine if you meet all the criteria mentioned above for being a good fit for Teams Phone and you’re a student employee.
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'''Move to [[Using Teams Phone]]'''<br />
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''Learn how to make calls, customize your voicemail greeting and more!''
  
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Please note that if you lose your Microsoft 365 license, you will also lose access to Teams Phone.
 
  
 
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{{TeamsHelp}}
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{{TeamsPhoneHelp}}
 
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{{M365 Help}}
 
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[[Category:Telephones]]
 
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[[Category:Teams]]
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[[Category:Teams Phone]]

Latest revision as of 09:18, 15 April 2026


Teams-logo.png
Welcome to Teams Phone at Evergreen.



This is your setup guide. Once you have completed the hardware and software checks below, proceed to our Using Teams Phone for a deep dive into making calls, managing voicemail and using more advanced features.

Step 1: Check Your Eligibility

  • Audience: Faculty, Staff, and Student Employees.
  • Student Employees: Your manager determines eligibility. Note that access is tied to your Microsoft 365 license.

Step 2: Prepare Your Hardware

You don’t need a desk phone to stay connected. Teams Phone works on the devices you already have:

  • Laptops: Built-in microphones are supported.
  • Headsets: OIT issues a one-time wired headset upon request. Contact your manager if you require a wireless model.
  • Desk Phones: Reserved for special circumstances. The Teams App is our primary and most efficient calling method.

Step 3: Install & Sign In

To receive campus calls on your computer or mobile device:

  1. Download the Microsoft Teams App.
  2. Sign in with your Evergreen email and password.
  3. Mobile Users: Get the app from the Apple App Store or Google Play.


⚠️ Emergency (911) Information
  • On Campus: Your location is detected automatically via Wired or Wi-Fi.
  • Off Campus: You must manually set your location in the Calls tab to ensure emergency services can find you.


Ready to start calling?

Move to Using Teams Phone
Learn how to make calls, customize your voicemail greeting and more!


Teams-logo.png

Teams Phone Help

Microsoft 365 Copilot.png

Microsoft 365 Help

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