Difference between revisions of "Category:Media Classrooms"

From Help Wiki
(updated wording to make information more clear, added some Classroom Support info)
(updated wording to reflect Device Team reorg (eliminating a spelling error), removed references to EME since it doesn't seem actually relevant except on signs around our shop)
 
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__NOTOC__
 
__NOTOC__
  
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===If you need AV help, we have 3 options:===
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{{Landing|lead=
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*'''Dial''' – ext. '''6270''' or call (360)867-6270
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'''Media Classrooms''' is the wiki home of AV Classroom Support.
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*'''Start a help ticket''' – [https://help.evergreen.edu help.evergreen.edu]
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|content=
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*'''Self Guided help''' – the room pages at the end of this wiki page, right here where you are reading.
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'''7:30 to 4:30 weekdays'''
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Technology Help Desk dispatches Classroom Support to be there as soon as possible.
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'''After 4:30 and on weekends'''
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Phone calls are converted to help tickets
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Please describe the problem in detail.
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Expect a follow-up the weekday after we receive the ticket.  
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===Classroom Support===
 
===Classroom Support===
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* General AV classrooms are supported by Classroom Support.
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Support for media classrooms at Evergreen is provided by Classroom Support, who is here to answer questions, provide training, and help with classroom AV needs.
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* We can also provide training for how to use the media classrooms.
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* Please see also the [https://helpwiki.evergreen.edu/wiki/index.php/Media_Classrooms_Overview Media Classrooms Overview] for more information.
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If you need to schedule more than just classroom support help, please contact Media Services through the [https://www.evergreen.edu/electronicmedia/production-request-form Production Request form].
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=== Things to know: ===
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==== Most rooms without a podium do not have a built-in computer. ====
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* '''We recommend bringing your own laptop when possible.'''
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* For rooms with an Auxiliary Interface, there will be an HDMI input with cable, and a VGA jack with a cable that includes a miniplug for sound.
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==== Display Adapters and Mac Laptops (MacBook, MacBook Pro, MacBook Air) ====
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Depending on the model and year, you may need a display adapter to connect to projection via VGA or HDMI, such as:
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* Mini DisplayPort
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* HDMI (2014-2018)
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* USB-C (2018 and newer)
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===== Display Adapter Resources for Mac =====
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* Information about your Mac's display output is available on Apple's support website, or consult with the Help Desk at LIB 1604.
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* Media Loan carries an assortment of adapters for many Mac laptops, including Mini DisplayPort.
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==== Display Adapters and Windows Laptops ====
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Classroom Support is now a part of Media Maintenance under the Office of Information Technology's Device Team.  
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* Some newer Dell computers have a USB-C port that will require an adapter for connecting
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* Newer Microsoft Surface computers use the same kind of USB-C adapter to connect
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* Previous versions of Microsoft Surface computers used the same Mini DisplayPort  adapter required by some Macs
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* Media Loan carries an assortment of adapters for many Mac laptops, including Mini DisplayPort.
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* The Help Desk at LIB 1604 can also help you find out what adapter you need.
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To see more information, please log in to the [https://www.evergreen.edu/directory/all?combine=classroom+support Evergreen directory]
  
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==== Key Checkout for Media Cabinets and Podiums ====
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==== These Pages are Guides for Classroom and Podium Use: ====
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* Long-term checkouts: go to [https://www.evergreen.edu/facilities/keycontrol Key Issues & Access Controls]
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* Short-term checkouts: visit [https://www.evergreen.edu/medialoan Media Loan]
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|sidebar=
  
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==== Guides for Classroom and Podium Use ====
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{{GetAVHelp}}
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Detailed guides for the media classrooms are available below:
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}}
  
  
 
[[Category:Media Technologies]]
 
[[Category:Media Technologies]]
 
[[Category:Campus Technology Spaces]]
 
[[Category:Campus Technology Spaces]]

Latest revision as of 12:34, 26 October 2022



Media Classrooms is the wiki home of AV Classroom Support.


Classroom Support

Support for media classrooms at Evergreen is provided by Classroom Support, who is here to answer questions, provide training, and help with classroom AV needs.

Classroom Support is now a part of Media Maintenance under the Office of Information Technology's Device Team.

To see more information, please log in to the Evergreen directory

These Pages are Guides for Classroom and Podium Use:




Get Help

7:30 to 4:30 weekdays
Classroom Support is dispatched.
After 4:30 & on weekends
Calls are made into help tickets. Expect a follow-up the weekday after we receive the ticket.
Retrieved from "http://helpwiki.evergreen.edu/wiki/index.php?title=Category:Media_Classrooms&oldid=43820"

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